Global Account Manager - EMS

TTM Technologies•Remote - Florida, FL

13d•Onsite

About The Position

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market. The Global Account Manager sells TTM Technologies products and maintains relationships as the primary contact with assigned existing key global/international Electronics Manufacturing Service (EMS) partners. Accounts are key, highly strategic, and have complex requirements. This position is located in Florida. Primary responsibilities include expanding and developing these accounts and providing customer service and pursuing new business within the account, rather than acquiring new accounts. Responsibility for developing and maintaining relationships with our global accounts leading to high levels of customer satisfaction and increased annual sales. Sales growth should include controlled business. This position is an individual contributor role with indirect oversight and guidance of other sales employees. The GAM will work with all disciplines globally within their accounts and TTM including but not limited to all levels of management, Purchasing, Global Supply Chain Management, Manufacturing, Engineering, Quality, Customer Service and Quoting Centers in support of the business unit. The GAM will be responsible for significant key partner relationship management and development. They should develop customer contacts that will support TTM in all aspects of business management and provide professional leadership, coordination and strategy for their global account. The GAM will participate in customer business reviews, negotiations and daily support as required by the customer and TTM. They will be responsible to communicate the customer’s initiatives, requests, requirements, comments, action items etc, back to the management of TTM and to follow through to completion all action items and commitments made to the customer. This is a full-time position in which the candidate will be required to travel globally. The hours vary as support is required across North America, Europe and Asia. This includes conference calls, video conferences, phone calls, email and other communications in a timely manner to all regions.

Requirements

Is actively involved with the external and internal corporate teams to promote the highest levels of customer satisfaction and revenue growth
Maintains a working knowledge of the manufacturing processes & systems in order to communicate effectively with their external and internal customers
Knowledge of Printed Circuit and/or Electronics Manufacturing Service (EMS) processing and materials is required
Maintains a working knowledge of industry certifications and requirements for different market segments
Ability to quickly react in order to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to manage in conflict situations with internal and external customers in order to maintain the highest level of customer satisfaction
Decision making with respect to matching strategies and capabilities with customer demands well as in interpretation of a variety of instructions furnished in written, oral, diagram (print reading) or schedule form
Bachelor of Science degree plus 5 years of experience in sales or equivalent combination of education and experience
Exceptional communication skills and ability to read, write and understand the English language
Proven history of successful sales performance, of providing customer service and support that exceeds expectations
Excellent attention to detail; excellent organizational and prioritization skills
Strong proficiency with working knowledge of Windows Excel, Word, Power Point, Outlook and Dynamics CRM
Ability to handle a fast-paced environment with high volume of workload
Available for travel (25% to 50%) and extended stay away from home

Nice To Haves

Knowledge of ISO 9001, AS9100 and ISO 140001 standards is preferred
A technical background is encouraged
International experience preferred

Responsibilities

Fulfill customer needs to ensure customer satisfaction
Follow up on open quotes and business opportunities for TTM’s full product portfolio
Monitor the performance levels of TTM and work with the site level management to drive improvement if needed
Work with the TTM support teams on negotiation spreadsheets, conducting research in preparation for QBRs and other activities
Work with TTM sales to provide guidance and support at the different TTM regional sites
Participate in negotiations and QBRs at the customer’s designated site
Develop and present strategic plans for growth
Presentations to customers and TTM management and support teams as needed
Initiate, recommend and provide solutions to customers
Provide communications and guidance to TTM divisions (all sites globally) in support of the customer’s initiatives and expectations
Work with accounting, engineering, production, customer service and others to provide solutions and closure on business issues as they may occur
Provide monthly updates and detail regarding controlled business
Work with the team to approve any customer rebates that may be in place
Support any special projects or programs assigned by TTM management
Written correspondence to customers and TTM employees and management as needed
Manage Customer Information and opportunities in CRM