Global Account Manager

Swagelok Company • Solon, OH

52d

About The Position

The Lead Global Account Partner champions the execution of strategic account initiatives across Swagelok’s most valued global clients. Acting as a key partner and trusted advisor, the Lead Global Account Partner translates high-level strategies into actionable plans, drives cross-regional alignment, and ensures delivery of superior client experiences. This role mentors account teams, manages complex client relationships, and directly impacts the organization’s domestic and international growth and reputation.

Requirements

• Degree: Bachelors in business or engineering
• Experience: 10 or more years general business experience, including 3-5 years working with large, complex, or important accounts
• Organization and financial analysis skills
• Business acumen and interpersonal skills
• International culture familiarity
• Contract, Terms & Conditions familiarity
• Excellent communication and negotiation skills
• Ability to manage and develop others
• Ability to quickly build rapport with others
• Familiar with Microsoft Dynamics CRM tools
• Intermediate level skill in Microsoft Excel, Word and Outlook

Nice To Haves

• MBA

Responsibilities

• Serve as the principal contact for assigned global accounts, ensuring alignment with corporate objectives and the client’s evolving strategies.
• Develop and execute detailed, enterprise-level account plans in collaboration with internal stakeholders and account teams.
• Nurture multi-level client relationships, including with executives, to create lasting partnerships and identify opportunities for joint growth.
• Monitor and interpret customer KPIs, business trends, and investment priorities, proactively adjusting account strategies as needed.
• Brief company leadership on account status, opportunities, risks, and recommend strategic actions to propel account growth.
• Drive the implementation of global account strategies, ensuring seamless integration between regional and global objectives.
• Coordinate cross-functional teams—including Sales & Service Centers (SSCs), engineering, and product management—to deliver innovative solutions and meet client expectations.
• Organize and facilitate key executive engagements and strategic account meetings, aligning on shared priorities and outcomes.
• Identify and develop high-value business opportunities within global accounts to accelerate Swagelok’s market presence and client impact.
• Lead the preparation of compelling business cases and proposals, aligning with client imperatives and Swagelok’s innovation strategy.
• Track market developments and emerging client needs, ensuring timely pursuit of new business within existing accounts.
• Foster a culture of collaboration, best practice sharing, and open communication across teams and regions.
• Mentor and coach Account Managers and Associate Account Managers, contributing to their professional development and strengthening overall team capability.
• Provide regular account reporting and insights to senior management, supporting business reviews and continuous improvement projects.
• Participate in corporate initiatives and projects as assigned by leadership

Benefits

• Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees