Global Account Manager

W. R. Grace & Co.•South Haven Charter Township, MI

7d•Hybrid

About The Position

Grace, a Standard Industries company, is a leading global supplier of catalysts, engineered materials and fine chemicals. We provide innovative products, technologies and services which our customers use to manufacture everyday products like renewable fuels, pharmaceuticals, toothpaste, cosmetics, food packaging, beer, edible oils and more. Our thousands of employees help shape a better future at our global headquarters in Columbia, MD and locations worldwide. Grace is seeking a Global Account Manager (GAM) to join our Fine Chemicals team. This position may be based at our South Haven, MI site or work remotely, and reports directly to the Global Business Director located in South Haven. The Global Account Manager (GAM) is a strategic leader responsible for managing and growing Grace’s most critical global customer relationships. Serving as the primary liaison for assigned accounts, the GAM ensures client satisfaction, drives revenue growth, and coordinates cross-functional resources. This role focuses on the largest, high-potential customers within the Fine Chemicals business unit, executing strategies that deliver long-term value and align with Grace’s global objectives.

Requirements

Must be able to stand, walk, sit, climb, balance, stoop, kneel, crouch, crawl, and climb stairs and ladders.
Must be willing to wear PPE (Personal Protective equipment) including but not limited to hard hat, protective eyewear, steel-toed boots, hearing protection on an as-needed basis.
Ability to follow safety protocols and standards in a pilot plant facility or laboratory environment.

Nice To Haves

An advanced technical degree or MBA
Operational/Site Experience (Production; Quality; Finance; etc.)
Proficiency with Salesforce (Customer Relationship Management Tool)
Multilingual skills

Responsibilities

Serve as the strategic point of contact for assigned Global/Key Accounts, ensuring alignment between client priorities and organizational objectives.
Develop and lead global account strategies that drive growth, strengthen partnerships, and deliver long-term value for both the client and the company.
Negotiates multi-year Supply Agreements/Commercial Agreements
Foster executive-level relationships across client organizations, influencing decision-making and building trust at all levels.
Connect client leadership with internal executives to advance strategic initiatives and deepen engagement.
Identify and capitalize on new business opportunities, leveraging market insights to expand account footprint and revenue streams.
Mobilize and coordinate cross-functional teams to deliver complex, tailored solutions that meet client needs.
Provide senior leadership with actionable reporting, forecasting, and commercial insights to inform strategic decisions.
Proactively resolve high-impact client issues, ensuring continuity of service and maintaining strong satisfaction metrics.
Monitor industry trends, competitive dynamics, and market developments to anticipate client needs and shape forward-looking strategies.