Global Account Manager - Fashion

Hellmann Worldwide Logistics•Los Angeles, CA

4d•$140,000 - $160,000•Hybrid

About The Position

The Global Account Manager - Fashion - acquires new business of high complexity and expands existing customer relationships into new countries worldwide with strategically important medium and large customers, primarily AMCS based. Will also represent the entire range of BU products. We are looking for a candidate with a Fashion Logistics background.

Requirements

Bachelor’s Degree in Economics, International Relations, Business Management, Logistics/Supply Chain, or related field or equivalent combination of education and work experience will be considered in lieu of educational requirement
Minimum 3-5 years of working experience in a similar role in Fashion
Relevant work experience in a customer-facing role, prior track record of achievement significant accountability
Background in Fashion Logistics/ Operations/ Supply Chain/ Freight Forwarding
Experience & knowledge in Fashion products
Understands customer supply chains, networks and decision-making flow
Has comprehensive understanding of freight forwarding and logistics processes
Has thorough knowledge of Hellmann products and services offering and is able to articulate them professionally
Has in-depth understanding of markets, industries, and competitors (including methods on how to do market research) and is able to identify best practice in our industry
Has clear understanding of all elements of the strategic sales process

Responsibilities

Prospect and develop new business opportunities that would have direct effect for Hellmann countries worldwide, for which decision making is based primarily in AMCS via lead generation, telemarketing, direct mail, personal network etc.
Expand relationships with strategically important medium and large customers from our global customer base, creating new opportunities which will impact countries worldwide, wherein the customer regional HQ is based in AMCS
Apply the methods of Hellmann Sales Process: Proactively identifies, clarifies, and validates customer compelling needs, delivers credible solutions, offer perceived value
Deliver personal sales plan in CRM on time and against budget (monthly) as agreed with the leadership
Maintains effective customer records as prescribed within our CRM system
Prepares customer quotations, presents proposals, and closes business
Establish Service Level Agreements and Standard Operating Procedures with the assigned customers
Proactively leads a joint customer planning process that develops mutual performance objectives, financial target and critical milestones (KPIs) for a 1–3-year period
Support in new customers’ implementation by directing company implementation resources and by managing customers’ expectations
Collaborate with all internal and external stakeholders to ensure profitable business and achieve targets
Creates new sales leads within the Hellmann network and follows up on generated leads
Provides continuous process improvement feedback to internal stakeholders
Owns the customer complaint process and ensures successful implementation of solutions including lessons learned
Acts within our Hellmann business code of conduct
Achieves assigned sales goals in assigned key accounts (GP, Volume Target as assigned)
Meets assigned expectations for growth and profitability of their customers
Completes customers development plans that meet company standards
Works closely with and guides the Opportunity Management Team (OMT) to deliver customer RFQ’s responses based on their customers’ compelling needs
Live and deliver the Hellmann brand promise by building and maintaining lasting relationships with customers
Perform other duties as assigned