Global Account Director
About The Position
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Opportunity The Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long-term relationship. This executive leader anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only deliver operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm's strategy and goals and can translate those into the business opportunities. This role is the top leadership role on the account.
Requirements
- Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience
- Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies
- Extensive experience hiring, training, and retaining large teams (100+) of talent in a client service environment (preferably outsourced)
- Has proactively managed a budget
- Bachelor's degree with a broad range of business experience; MBA or post-graduate studies preferred
- Candidates must be authorized to work in the United States without sponsorship.
Nice To Haves
- MBA or post-graduate studies preferred
Responsibilities
- Create the vision of the account plan ensuring alignment of objectives and driving high quality results which helps secure a future with no-bid contract renewals
- Drive account growth by articulating value proposition and ensuring expansion of services provided
- Establish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery
- Establish senior leadership partnership that ensures operational continuity and improved service delivery through transition period
- Position both organizations for the next phase of partnership with strategic leadership that drives enhanced collaboration, performance, and long-term value
- Ensure highest qualified candidate is hired for all roles on the account
- Build actionable and measurable career development plans for all direct reports
- Advance the firm's diversity and inclusion priorities with planful and focused talent planning
- Build the foundation for 2026 and beyond with the right structure, governance, and leadership to elevate the partnership
- Present an annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans
- Proactively manage to the account budget and identify opportunities to generate additional revenue on the account
- Mitigate risk for the firm by ensuring A/R is maintained below 60 days payable
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Executive
