Glass Services Technician

Tire Discounters, Inc.•Nashville, TN

12h•$29•Hybrid

About The Position

Chips Auto Glass, a Tire Discounters company, is looking for Automotive Glass Technicians to join their team. They offer competitive weekly pay, a fantastic bonus structure, great benefits, and supply all tools. As a family-owned company, they invest in their people by offering paid training and company-paid AGRSS certification. This is a mobile Glass Technician position, working both in-shop and at customer locations. Technicians must be skilled in cold knife & fiber wire removal, possess outstanding customer service skills, and complete jobs with the highest quality standards. They must be able to work independently and as part of a team.

Requirements

AGRSS Certified OR required to become certified within 6 months.
High School diploma or equivalent
Consistently exceed productivity (five installs per day) & quality standards
Follow Chips Auto Glass policies and procedures on every job.
Fulfill all physical requirements of the job, including: Ability to lift and carry up to 75 lbs. for short periods multiple times a day, maintain adequate range of motion in upper extremities (shoulder, arm, elbow), remain on your feet for extended periods of time.
Ability to work at elevated heights
Ability to operate a commercial vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver's license with a driving record that falls within the Company requirements.
Follow Chips Auto Glass policy on Personal Protective Equipment, including safety glasses, uniform, approved footwear & nitrile gloves while working.
Safely handle sharp tools and razor blades while working with and around hazardous chemicals.
Ability to remain flexible with hours and days trained/worked as workload fluctuates.
Work, collaborate effectively and assist other Technicians and leadership on a daily basis.
Working outdoors in both cold and hot weather.
Maintain a professional appearance as well as maintenance and cleanliness requirements on Company vehicles.
Exhibit self-motivation with organizational and time-management abilities.
Complete all assigned training and certifications within the allotted timeframe.
Ability to work independently with minimal supervision.
Ability to work Saturdays.
Must be authorized to work in the USA
No smoking in company van or on customers property

Nice To Haves

3+ years of equivalent experience preferred.

Responsibilities

Professionally install vehicle glass using Cold Knife, Extractors & Fiber Line, following all AGRSS & DOW Fitting and adhesive processes.
Deliver all Chips Auto Glass services without assistance at Shop or Mobile Shop efficiently and timely, focusing on safety, quality, and exceptional customer service.
Deliver work orders, customer administration, and customer communication through the Chips Auto Glass process and systems.
Safely and professionally operate a company fleet vehicle to and from customer locations.
Mentor, train, and assist other Technicians daily.
Communicate clearly and effectively with scheduled customers via in-person, texting, or phone calls.
Perform dynamic recalibration of Advanced Driver Assistance Systems utilizing Autel Scan Tools and processes.
Professionally install power window regulators and replace side and back window glass.
Demonstrate and share extensive knowledge of the Auto Safety Council (AGRSS) Fitment process.
Adjust to schedule changes and work diligently with Customer Advocates and Dispatch to ensure timely customer assistance.
Cut flat glass and install as needed.
Provide customers with status updates for each repair or replacement.
Adhere to the daily Check-In Check-Out process.
Present, promote, and sell Chips Auto Glass promotional items to customers.
Report unexpected damage, accidents, injuries, or incomplete jobs to the Glass Service Manager.
Undertake any other duties assigned by the Glass Service Manager.