Giving Implementation Specialist

Ministry Brands • Alpharetta, GA

30d • Hybrid

About The Position

Ministry Brands is looking for a Giving Implementation Specialist to join our growing team! Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.

Requirements

• Bachelor's degree in Business, Computer Science, or related field, or an equivalent combination of education and experience
• 3+ years of experience in SaaS implementation, customer success, or a similar client-facing role
• Strong project management skills with ability to handle multiple implementations simultaneously
• Excellent problem-solving abilities and attention to detail
• Strong communication skills with ability to explain technical concepts to non-technical audiences
• Experience with payment processing systems and financial transactions
• Proficiency in standard business software (Microsoft Office, etc.)
• Experience with project management tools (Jira, Asana, Monday.com or similar)
• Basic understanding of HTML, CSS, and JavaScript
• Familiarity with REST APIs and integration concepts
• Knowledge of SQL and database concepts

Nice To Haves

• Experience working with nonprofit organizations or charitable giving programs
• Knowledge of payment processing regulations and compliance requirements
• Familiarity with API integrations and webhook configurations
• Experience with CRM platforms and donor management systems
• Project management certification (PMP, CAPM, or equivalent) a plus

Responsibilities

• Lead end-to-end implementation projects for new clients, including requirement gathering, solution design, configuration, testing, and launch
• Configure donation forms, recurring giving programs, and donor management systems according to client specifications
• Develop and maintain project plans, ensuring timely delivery while managing client expectations
• Collaborate with internal teams (Sales, Product, Engineering) to resolve technical issues and enhance platform functionality
• Provide technical consultation to clients on best practices for charitable giving programs
• Create and maintain documentation for client implementations and internal processes
• Train clients on platform usage and provide ongoing technical support during the implementation phase
• Ensure client ramps to expected volumes within expected timeframes

Benefits

• Robust healthcare options – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company.
• Flexible paid time off – Flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave.
• 11.5 days of fully paid holidays!
• Paid parental leave
• Mental health support – Employee Assistance Program which provides access to in-person or virtual counseling at no cost.
• Professional development reimbursement
• Employee Recognition & Rewards - using Nectar to celebrate achievements and strengthen our culture of recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level