GIS Support Services Supervisor (IT Business Analyst – Journey)

State of Washington•Thurston County – Tumwater, WA

16d•Hybrid

About The Position

The Washington State Department of Transportation (WSDOT) is seeking a strategic and technically skilled journey level IT Business Analyst to serve as the Geographic Information Systems (GIS) Support Services Supervisor. In this role, you will lead the delivery, administration, and advancement of enterprise GIS services that support the agency's mission to provide safe, reliable, and cost-effective transportation solutions across Washington State. The GIS Support Services Supervisor will also provide technical leadership and consultation to implement complex, mission-critical GIS applications, spatial data management, enterprise GIS resources, and innovative geospatial solutions while supervising a team of GIS professionals. This position plays a key role in supporting transportation planning, roadway operations, safety, asset management, and decision-making by delivering reliable GIS technologies and services to WSDOT staff, partner agencies, and the traveling public. The Multimodal Planning and Data Division's GIS and Roadway Data Office provides enterprise GIS services that support transportation planning, engineering, maintenance, operations, and data-driven decision making throughout WSDOT. The GIS Services Team administers the agency's ArcGIS Enterprise Portal and ArcGIS Online environments, provides GIS software support, technical consulting, spatial analysis, training, custom cartography, and web-based mapping solutions.

Requirements

Professional level relevant GIS analyst/specialist work experience providing GIS products and services to business groups within an enterprise environment.
Proven ability to elicit business needs for GIS solutions, determine appropriate platforms, technologies, data sources, and products, and document solution specifications.
Demonstrated professional level knowledge of cartography and spatial analysis principles.
Demonstrated professional level experience applying ESRI’s geospatial technologies to meet enterprise and business unit level business needs, trouble shoot and research technical GIS problems and teach others about the GIS concepts and principles needed to properly apply GIS tools.
Demonstrated professional experience working with ESRI’s Enterprise Portal, ArcGIS Online, and other web/cloud SaaS product technologies to develop, manage, and publish web services as a professional, enterprise level public agency.
GIS training /coursework covering geospatial data management, spatial analysis, cartography, or geospatial data science concepts.
Demonstrated professional level technical writing and presentation skills.
The ability to “sell” GIS services and solutions to internal and external stakeholders through demonstrations and public speaking.
Demonstrated experience maintaining positive relationships with customers and coworkers, both technical and non-technical.
Actively demonstrates a commitment to learning and growth.
Takes action to meet the needs of others.

Nice To Haves

Ability to translate vague business problems into technical geospatial requirements.
Able to map “as-is” processes and to design and specify the “to-be” GIS solution.
Skilled in establishing measurable task and performance goals, monitoring workflows and ensuring high quality results within given timelines.
Experience supervising a technical team, including performance management, strategic planning, and coaching.
Ability to lead others to adapt to new technologies and procedures while maintaining positive attitudes.
Working knowledge of GIS-based Linear Referencing System (LRS) data and uses.
Professional experience with relational database systems and data extraction tools and techniques.

Responsibilities

Supervise professional IT GIS technology specialists to deliver GIS helpdesk, web GIS system administration, and GIS technology training services to staff agency wide.
Direct web-based geospatial technology configuration and customization, custom GIS project and product consultation and development, and the development of or access to adult learning resources about GIS technology.
Provide advanced GIS technology business analysis and solution consultation.
Direct administration of the agency’s web-based GIS technology and technical processes to enable geospatial web content to meet business needs.
Be responsible for cartographic product development and management.
Provide Emergency Operations Center (EOC) support; and provide active membership/participation to the WSDOT Incident Management Team (IMT).
Serve in assigned Command and General Staff positions in applicable WSDOT EOC’s, including responding with little or no notice to a disaster or major incident.