GIS Coordinator

City of Charlotte•Charlotte, NC

About The Position

The GIS Coordinator administers and coordinates GIS systems and standards that support police and fire public safety CAD operations. The role ensures data quality, system reliability, and coverage across both domains, and provides technical oversight and guidance to GIS Analyst staff without formal HR-line supervisory authority. The position is a primary escalation point for complex GIS/CAD issues that may affect live dispatch operations and requires regular coordination with CMPD, CFD, other City departments, and Mecklenburg County GIS staff. Responsibilities include administering enterprise ArcGIS infrastructure and geodatabases; setting standards and overseeing quality control for GIS data used by CAD systems; coordinating county ESInet boundary data for NextGen911; supporting CAD/GIS update testing and deployment; and creating scripts, services, applications, and dashboards for public safety workflows. The position also represents public safety GIS needs in cross-departmental planning and supports emergency management planning and preparedness through mapping, analysis, and geospatial products. During a declared emergency, the Coordinator may assist with GIS functions and may be required to work extended or irregular hours. The role requires sound judgment in resolving issues affecting live dispatch, effective communication and collaboration with technical and non-technical partners, and the ability to guide staff, review work quality, and coordinate competing priorities. Candidates must meet one of the stated education and experience combinations. The City conducts background checks and requires final candidates to pass a pre-employment drug screening and physical examination; skills tests or other assessments may also be part of the selection process.

Requirements

High school graduate or equivalent and seven years of relevant experience; or a two-year college degree and five years of related work experience; or a bachelor's degree and three years of related work experience; or an equivalent combination of education and relevant experience.
Knowledge of SQL and database administration principles.
Knowledge of the Esri application suite, including ArcGIS Server, Enterprise, and Online.
Knowledge of topology principles and spatial data management.
Knowledge of CAD systems and public safety data standards supporting police and fire dispatch.
Knowledge of system architecture, workflow design, and implementation protocols.
Ability to provide technical guidance and mentorship to staff and to direct work and review work quality for GIS Analyst staff.
Interpersonal skills to develop and maintain effective working relationships across departments.
Project-management skills and ability to coordinate competing priorities.
Troubleshooting and analytical skills; ability to exercise independent judgment resolving issues affecting live public safety dispatch operations.
Ability to communicate effectively orally and in writing with technical and non-technical staff.
Ability to maintain confidentiality and professional boundaries and meet schedules and deadlines across concurrent priorities.
Final candidates must pass a pre-employment drug-screening test and physical examination; candidates may be asked to take a skills test or participate in other assessments.

Nice To Haves

Three to five years of experience in geospatial analysis, including prior experience with Esri products.
Experience administering enterprise GIS infrastructure, including ArcGIS Server/Enterprise.

Responsibilities

Administer, upgrade, and patch enterprise ArcGIS Server/Enterprise infrastructure supporting police and fire CAD systems.
Administer geodatabases, including user access, roles, and permissions, across public safety GIS systems.
Set standards and provide quality-control oversight for GIS data feeding police and fire CAD systems, including data maintained by other City and County departments.
Coordinate and maintain Mecklenburg County ESInet boundary data for NextGen911, including police, fire, EMS, and PSAP boundaries, and liaise with county and partner-agency GIS teams.
Provide technical guidance, mentorship, training, and work direction to GIS Analyst staff; review work quality and coordinate assignments across police and fire GIS functions.
Escalate and resolve GIS/CAD issues requiring immediate correction to avoid disruption to live dispatch operations.
Liaise with CAD users and support teams to test and coordinate CAD/GIS updates, validating changes before production dispatch deployment.
Design and maintain scripts, services, and automation using Python/arcpy and SQL to support public safety GIS Analyst workflows.
Create and maintain ArcGIS Online applications and dashboards supporting police and fire operations.
Represent public safety GIS needs in cross-departmental planning with I&T leadership, CMPD, and CFD stakeholders.
Provide GIS support for emergency management planning and preparedness, including pre-incident mapping, hazard and vulnerability analysis, critical-facility and infrastructure data, and geospatial products for emergency operations plans.
May participate in emergency management exercises, training, and after-action reviews.
May assist with GIS during a declared emergency, including situational-awareness mapping, damage-assessment support, and ad hoc analysis requested by incident command.
Perform related work as required.