GIS Business Operations Support Manager

Bank of America•Charlotte, NC

1d•Onsite

About The Position

Global Information Security helps to assess threats and provide scalable and flexible solutions to actively manage these threats and specific risks to the Bank. The Business Support Manager will be part of the centralized GIS Business Operations team providing operational and delivery expertise with a focus on strategy, financials, driving information security awareness and rigor to meet business requirements and goals, while addressing the agreed risk tolerances of the business environment.

Requirements

5+ years of professional experience
Exceptional communication skills
Attention to detail
Presentation creation and delivery skills
Drive to make time, information, and decision-making more effective
Comfortable in translating complex technical details into simplified presentation proposals to communicate and gain approvals from senior leadership or business representatives
Experience with a wide range of business management activities and initiatives including but not limited to finance/budgets, key risk metrics and status reporting, stakeholder and internal/external presentations and reporting
Ability to engage and influence at the executive level
Ability to anticipate the needs of leadership
Ability to establish, and maintain collaborative partnerships
Ability to provide thought leadership to strategic decisions
Ability to work with key stakeholders in business and technology groups who are based in various locations as required by the projects
Be assertive, inquisitive, and creative to assure timely outcomes while maintaining humility, maturity, and situational sensitivity
Speed to market is crucial with the ability to work independently, juggle and execute a volume of competing activities as part of a centralized team to tight deadlines and changing priorities
Execution-oriented and results-focused self-starter with strong analytical and organizational skills
Exposure to regulatory and risk management framework/concepts
Ideally supported business continuity management in a technology environment
Strong project management, multitasking and organizational skills
Enhanced knowledge on productivity suites (e.g. MS Office tools, Confluence, JIRA etc.)
Applicable knowledge of enterprise cybersecurity policies, regulations, and security frameworks.

Nice To Haves

Experience with a wide range of business management activities and initiatives including but not limited to finance/budgets, key risk metrics and status reporting, stakeholder and internal/external presentations and reporting.
Ability to engage and influence at the executive level, anticipate the needs of leadership, establish, and maintain collaborative partnerships and provide thought leadership to strategic decisions.
Ability to work with key stakeholders in business and technology groups who are based in various locations as required by the projects.
Be assertive, inquisitive, and creative to assure timely outcomes while maintaining humility, maturity, and situational sensitivity.
Speed to market is crucial with the ability to work independently, juggle and execute a volume of competing activities as part of a centralized team to tight deadlines and changing priorities.
Execution-oriented and results-focused self-starter with strong analytical and organizational skills; attention to detail
Exposure to regulatory and risk management framework/concepts and have ideally supported business continuity management in a technology environment is ideal
Strong project management, multitasking and organizational skills with enhanced knowledge on productivity suites (e.g. MS Office tools, Confluence, JIRA etc.)
Applicable knowledge of enterprise cybersecurity policies, regulations, and security frameworks.

Responsibilities

Owns coordination and executes responsibilities of business management routine activities, resource, and finance management, including strategic planning, and communication activities.
Helps drive strategic priorities by being involved with the business on a day-to-day basis along with stakeholder inputs and provides regular business updates on actions plans aligned to strategic goals
Prepares Executive for key meetings, overseeing the preparation of relevant materials and talking points (e.g., Quarterly Business Reviews, regulatory meetings, committee meetings, risk oversight, executive routine meetings, etc.)
Oversees the status of critical business measures including workforce and location strategies, financials, travel management, risk and LOB owned issues, process efficiency process, provides periodic reviews related to these topics
Partners with HR and Finance on workforce planning, location strategy, operational and initiative budgets, organizational health, and engagement strategies
Collaborates effectively with GIS Business Operations centralized team/peers on execution of departmental wide initiatives, and ensures consistency, best practices, etc.
Be flexible, demonstrate desire to learn and to be able to deal with ambiguity and uncertainty.