GIS Analyst (IT Analyst, Senior Technical)

City of Tacoma•Tacoma, WA

About The Position

This is a senior technical position and is the third step in the series of four. This posting is used to fill multiple positions throughout the City of Tacoma and Tacoma Public Utilities. Vacancies may occur within the following teams: City of Tacoma IT GIS, City of Tacoma Environment & Public Works GIS, Tacoma Water GIS, Tacoma Power GIS. The Tacoma Public Utilities' and City of Tacoma are looking for an experienced GIS Analyst who is passionate about creating innovative solutions to solve business problems. Our ideal candidate is capable and motivated to assist in the administration, design, architecture, configuration, and implementation of our GIS Enterprise environment. The successful candidate should possess extensive knowledge and experience architecting, configuring, implementing, and maintaining ArcGIS Enterprise environments (ArcArcGIS Portal, ArcGIS Servers, ArcGIS Data Store). Knowledge regarding other GIS solutions used at the City, including ArcGIS Pro, ArcGIS Online, ArcGIS Experience Builder, Web Appbuilder, ArcGIS Monitor, VertiGIS Studio, VertiGIS Analytics, ArcGIS Monitor, Python, FME and ESRI Enterprise Databases are also desirable.

Requirements

Bachelor degree in Computer Science or related field, including Technology, Engineering, and Geography ; AND 5+ years directly related information technology work experience.
Expert knowledge of computer technology principles, their application, and troubleshooting techniques.
Expert knowledge of specialized technologies, such as applications, tools, systems, and/or databases.
Knowledge of principles and concepts of total quality management and problem-solving methods.
Understanding of data and system security and other similar technical processes approaches.
Skill in applying advanced technical knowledge to evaluate and resolve complex tasks such as planning and directing projects, conducting capacity planning, coordinating or facilitating the installation of complex systems, hardware, software, application interfaces or applications.
Skill in programming and the understanding of development and designing best practices.
Skills in using advanced diagnostic troubleshooting tools to analyze and resolve complex programs.
Skills in integrating various ideas, intentions, and information to form effective goals, objectives, timelines, action plans, and solutions.
Skills in communicating and representing enterprise-wide computing standards for both technical and non-technical staff.
Skill in understanding, following and giving oral and written directions effectively.
Skills in modeling effective group process behavior, such as listening, discussing, encouraging, and using tact, patience, and courtesy.
Effectively organize and facilitate group discussions, creating a cooperative and productive environment in which to resolve problems or develop and implement plans.
Skill in estimating the level of effort and resources for technical projects, and coordinating technical projects, meeting project schedules and established timelines.
Employ expertise, credibility and effective partnering to help customers and vendors resolve complex and difficult issues.
Expert skill in handling multiple competing priorities.
Skills in developing and implementing quality assurance testing and performance monitoring, using quality assurance techniques and best practices.

Nice To Haves

GIS Professional Certification (GISP), ESRI Technical Certifications or any other GIS Certification Program.
Preferred Experience with: ESRI Enterprise Geodatabases.
Database administration and management techniques in a client-server environment.
ArcGIS Pro, ArcGIS Online, GeoCortex/Vertigis/GeoCortex Essentials.
Expertise in Cloud GIS, asset management, and platform integrations is highly desirable.

Responsibilities

Lead the administration, design, architecture, configuration, and implementation of solutions that leverage the City's Web GIS platforms, including: ArcGIS Enterprise deployment, monitoring, and administration, security, manage certificates, ArcGIS licensing (Desktop and Enterprise), performance/system monitoring (ArcGIS Monitor, Geocortex Analytics), geodatabase/data store administration, system patching, automating and reporting system uptime.
Perform daily administration of Enterprise Geodatabases and GIS applications.
Extract, compare, analyze, and develop solutions to keep systems in alignment.
Track and troubleshoot system issues proactively using ArcGIS Monitor, VertiGIS Analytics or other GIS system monitoring tools.
Perform data imports from other agencies, manage exports, joins and relates to provide a complete GIS solution to end users and map editors.
Test software and database upgrades, perform end-user training, and troubleshoot system issues to determine solutions, resolve, and follow up.
Develop and implement procedures for data design, processing, quality control, automation, documentation, metadata, maintenance and ETLs (Extract, Transform and Load).
Build prototype solutions to demonstrate the benefits of new software tools, database queries, views, procedures and digitalized work processes.
Address customer's information needs by designing, developing, testing, deploying and supporting GIS Applications using a variety of tools and development languages.