Gift Shop Sales Manager

Diocese of St. Augustine•Saint Augustine, FL

8d•$44,000 - $46,440•Onsite

About The Position

The Gift Shop Sales Manager works under the direction of the Operations Manager to supervise all gift shop operations and to oversee both brick-and-mortar and online expansion plans. The Gift Shop Sales Manager ensures Sales Associates are well-trained, professionally accountable, courteous, and focused on building long-lasting relationships. The Gift Shop Sales Manager is also expected to be on the sales floor and assist with customer transactions during periods of high gift shop traffic. The Gift Shop Sales Manager assists and promotes the rich history, culture, and religious significance of the National Shrine & Mission and the community of the faithful, where people gather for spiritual devotion and pilgrimage.

Requirements

The ability to respect, promote, accommodate, and not be in conflict with the mission, moral and social teachings, doctrines, and laws of the Roman Catholic faith.
Must have at least five (5) years of supervisory and leadership experience.
Must have a collaborative style; proven team builder with effective employee-relations skills.
Proven ability to lead and motivate teams through recognition, participation, and delegation.
A leadership style that is approachable, engaging, as well as results and action-oriented.
Strong supply chain management, planning, and organizational cross-functional skills.
Important attributes for this position are ambitious, assertive, extroverted, enthusiastic, confident, optimistic, persuasive, and the ability to motivate self and others.
Must have excellent organizational, analytical, and communication skills.
Must have project planning experience.
Ability to pursue this mission with energy, drive, and a need to produce results, especially in the face of resistance or setbacks. Must be flexible, self-confident, assertive, and persuasive.
Required to have excellent presentation, verbal, and written communication skills; skilled at articulating the mission and vision of an organization to secure the business.
Must be proficient in English grammar, with excellent research, interpretive, writing, proofreading, and editing skills.
Ability to produce concise reports and recommendations and articulate and inspire commitment to a shared vision.
Must be a goal-oriented and self-motivated individual who can demonstrate accountability, initiative, creativity and focus in a rapidly changing environment. Must be able to organize and prioritize work, be proactive, resolve complex problems, follow through, and simultaneously manage multiple priorities.
Ability to respect and value the cultural richness that makes up the Church and society and strives to celebrate commonalities and differences among various groups.
Must successfully pass the required criminal background check prior to employment and must maintain this clearance throughout employment.
Must be willing to work weekends and holidays.

Nice To Haves

A Bachelor’s degree in Hospitality Management, Marketing, Business Administration, or related field is preferred.
At least two years of experience in retail sales operations and customer service experience is desired.
Cash handling and Point-of-Sale systems knowledge is desired.
Digital marketing and sales platform experience is desired.
Bilingual in Spanish desired.

Responsibilities

Manages the Main Shrine Gift Shop, Kiosk, and other designated satellite locations and employees.
Conducts inventory management and transactions, and analyzes sales reports in the Counterpoint retail system.
Oversees Counterpoint software and hardware upgrades and training of staff in 2026.
Strategizes with the Rector and Operations Manager on marketing strategies, retail brick-and-mortar space optimization, and online expansion plans.
Analyzes retail inventory metrics for best item procurement ROI.
Ensures shelves are restocked and set shelves for an orderly appearance.
Complies with established security, sales, and recordkeeping procedures and practices.
Conducts periodic and annual inventory audits.
Relays inventory levels and documents to the Supply Procurement Coordinator; participates in periodic supply planning meetings.
Assists with recruiting of sales associates, performs onboarding and training of new associates, while promoting a team environment.
Maintains a neat, clean, and organized shop appearance through periodic dusting and sweeping.
Contacts IT support services as required when desktop or POS systems are malfunctioning.
Writes the Gift Shop employee schedule, aligning optimal workforce coverage with Shrine events and peak sales opportunities.
Serves as a visible leader to his/her team, greets customers, and conducts customer transactions when needed.
Be a model of professional behavior and the Catholic faith.
Performs other duties as required by the Operations Manager or Rector.
Works weekends to support operational demands.