Store #140 Gift Shop Sales Associate PT at Jackson-Madison County General Hospital ($16/hr.)

Cloverkey LLC•Jackson, TN

23d•Onsite

About The Position

Cloverkey is seeking a part-time Gift Shop Sales Associate for its gift shop at Jackson-Madison County General Hospital. The associate delivers customer service, supports store goals, maintains a clean shop, handles cash transactions, assists customers, follows company and hospital policies, and builds positive relationships with hospital contacts and volunteers. The role is scheduled for approximately 18 hours per week, with weekday shifts generally from 4:00 p.m. to 8:15 p.m. and weekend shifts from 8:45 a.m. to 2:00 p.m. or noon to 6:15 p.m. The associate must be available evenings and weekends and be flexible to cover other shifts and holidays as needed. The gift shop is open Monday through Friday from 7:00 a.m. to 8:00 p.m. and Saturday and Sunday from 9:00 a.m. to 6:00 p.m.

Requirements

High school diploma or equivalent.
Strong customer service skills and the ability to build rapport with customers.
Excellent phone etiquette and communication skills.
Basic math skills for processing transactions.
Ability to stand for long periods of time.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong sales skills, including the ability to upsell and cross-sell products.
Effective time management skills to prioritize tasks and meet deadlines.
Availability to work evenings and weekends, with flexibility to cover other shifts and holidays as needed.

Nice To Haves

Previous experience in gift sales or a related field is preferred.

Responsibilities

Provide exceptional customer service, including greeting customers when they enter and thanking them and inviting them back when they leave.
Work toward store performance objectives and support corporate- and Store Manager-directed events.
Clock in and out according to the scheduled work slot to help keep the store within its budgeted weekly hours.
Keep the shop clean and orderly; dust shelves, remove trash, clean spots, organize and display merchandise according to corporate standards, and follow infection-prevention cleanliness requirements and cleaning schedules.
Handle personal cash responsibilities and count the register drawer at the start of each shift.
When a shift changes, count the register drawer with the incoming employee or Store Manager present.
Follow company policy for accepting credit cards and other forms of payment, including cash, payroll deduction, and hospital charge accounts.
Record cash overages or shortages according to company policy and immediately notify the Store Manager of unexplained differences greater than $10.
Follow hospital and Cloverkey policies regarding personal appearance, attendance, and customer service, and comply with supervisor instructions and hospital policies.
Maintain positive relationships with hospital contacts and show respect for volunteers and their roles in the hospital and gift shop.