Gift Shop Manager

Lifepoint Health • Gallatin, TN

2d • Onsite

About The Position

Highpoint Health – Sumner with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network. They are driven by a profound commitment to prioritize employee well-being so they can provide exceptional care to others. As a Gift Shop Manager, you are embracing a vital mission dedicated to making communities healthier. This is an opportunity to join a meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those served. The hospital is excited to reimagine and reopen its Gift Shop, creating a welcoming space for patients, visitors, and employees. This is a unique opportunity for a creative, customer-focused leader to help bring the Gift Shop to life, from merchandising and store design to establishing new processes and enhancing the customer experience. You'll have the opportunity to make this space your own while making a meaningful difference in the everyday experiences of those served.

Requirements

• Associate’s degree, preferred; high school diploma or equivalent with relevant experience may be considered.
• Minimum of two years of retail and/or food service management experience preferred.
• Previous experience in retail, hospitality, food service, or a similar customer-facing environment.
• Strong customer service and interpersonal skills, with the ability to interact compassionately and professionally with patients, visitors, and hospital employees.
• Demonstrated leadership abilities, including the ability to provide direction, support team members, and maintain a positive work environment.
• Creative mindset with an eye for merchandising, visual displays, store presentation, and seasonal promotions.
• Strong organizational, time management, and multitasking skills with the ability to balance hands-on operations and administrative responsibilities.
• Familiarity with inventory management, purchasing, POS systems, cash handling, or basic financial processes preferred.
• Ability to work independently, exercise sound judgment, and adapt to changing operational needs.
• Willingness to learn new systems, processes, and operational procedures.
• Dependable, proactive, and comfortable taking ownership of daily operations and customer satisfaction.
• Ability to work onsite in a fast-paced, service-oriented environment.

Responsibilities

• Oversee the daily operations of the hospital Gift Shop, ensuring an inviting, organized, and customer-focused environment for patients, visitors, and employees.
• Serve as a hands-on working manager, assisting with customer transactions, restocking merchandise, food and beverage service, and other daily operational needs.
• Lead the reopening and revitalization of the Gift Shop, including merchandise displays, store layout, operational workflows, and new processes.
• Manage merchandise selection, purchasing, inventory levels, seasonal displays, and vendor relationships to maintain an appealing and well-stocked retail environment.
• Implement and maintain point-of-sale (POS) and inventory tracking systems to support accurate reporting, inventory control, and operational efficiency.
• Oversee daily cash handling procedures, register reconciliation, deposits, and accurate financial recordkeeping.
• Monitor departmental budgets, expenses, sales performance, and inventory costs to support financial and operational goals.
• Collaborate with the hospital's contracted Food and Nutrition Services team to coordinate food and beverage offerings, staffing, and daily service operations.
• Provide leadership, direction, scheduling support, and training to team members while fostering a positive, collaborative work environment.
• Develop creative merchandising strategies, promotional displays, and seasonal offerings that enhance the shopping experience.
• Maintain a welcoming and compassionate atmosphere, recognizing the unique needs of individuals visiting or working in a healthcare environment.
• Identify opportunities to improve customer satisfaction, operational processes, and overall Gift Shop performance.
• Ensure compliance with organizational policies, applicable regulations, and departmental standards.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree