Gift Shop Manager

Lifepoint Health • Gallatin, TN

1d • Onsite

About The Position

Highpoint Health – Sumner with Ascension Saint Thomas is reopening and revitalizing its hospital Gift Shop to create a welcoming space for patients, visitors, and employees. The Gift Shop Manager will lead this effort, shaping merchandising, store design, operating processes, and the customer experience. This is a hands-on management role overseeing daily retail and food and beverage operations in a healthcare setting while supporting the hospital’s mission to serve its community.

Requirements

• Previous experience in retail, hospitality, food service, or a similar customer-facing environment.
• Strong customer service and interpersonal skills, including the ability to interact compassionately and professionally with patients, visitors, and hospital employees.
• Leadership ability to direct and support team members and maintain a positive work environment.
• Creative mindset and an eye for merchandising, visual displays, store presentation, and seasonal promotions.
• Strong organizational, time-management, and multitasking skills to balance hands-on operations and administrative responsibilities.
• Ability to work independently, exercise sound judgment, and adapt to changing operational needs.
• Willingness to learn new systems, processes, and operational procedures.
• Dependable, proactive, and comfortable taking ownership of daily operations and customer satisfaction.
• Ability to work onsite in a fast-paced, service-oriented environment.
• Associate’s degree preferred; high school diploma or equivalent with relevant experience may be considered.

Nice To Haves

• At least two years of retail and/or food service management experience preferred.
• Familiarity with inventory management, purchasing, POS systems, cash handling, or basic financial processes preferred.

Responsibilities

• Oversee daily Gift Shop operations and maintain an inviting, organized, customer-focused environment.
• Assist hands-on with customer transactions, merchandise restocking, food and beverage service, and other daily operational needs.
• Lead the Gift Shop reopening and revitalization, including merchandise displays, store layout, workflows, and new processes.
• Manage merchandise selection, purchasing, inventory levels, seasonal displays, and vendor relationships.
• Implement and maintain point-of-sale and inventory tracking systems for reporting, inventory control, and operational efficiency.
• Oversee cash handling, register reconciliation, deposits, and financial recordkeeping.
• Monitor departmental budgets, expenses, sales performance, and inventory costs.
• Coordinate food and beverage offerings, staffing, and daily service operations with the contracted Food and Nutrition Services team.
• Provide leadership, direction, scheduling support, and training to team members, fostering a positive and collaborative work environment.
• Develop merchandising strategies, promotional displays, and seasonal offerings.
• Maintain a welcoming and compassionate atmosphere suited to a healthcare environment.
• Identify opportunities to improve customer satisfaction, operational processes, and Gift Shop performance.
• Ensure compliance with organizational policies, applicable regulations, and departmental standards.

Benefits

• Medical, dental, and vision coverage options for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree