Gift Shop Attendant

State of Oklahoma • Oklahoma City, OK

2d • Onsite

About The Position

This position is responsible for the daily operations of the museum’s gift shop, including sales, inventory management, customer communication, and promotion of museum programs and products. The role involves assisting customers, processing transactions, managing inventory, and maintaining the cleanliness and organization of the gift shop. The Gift Shop Attendant will also be responsible for providing general information about the museum and its offerings.

Requirements

• One year of experience in sales, public contact work, handling and processing mail, or general office clerical work plus one additional year of experience in customer service, mail room operations or technical clerical work; or an equivalent combination of education and experience.
• Knowledge of methods and procedures concerning public contact.
• Knowledge of telephone procedures.
• Knowledge of spelling, punctuation and grammar.
• Knowledge of arithmetic.
• Knowledge of the program or services being provided.
• Knowledge of laws and rules concerning program or services being provided.
• Knowledge of techniques of training.
• Skill to operate various office equipment including computers.
• Ability to work with customers.
• Ability to gather data and facts.
• Ability to keep records.
• Ability to communicate effectively, both orally and in writing.
• Ability to provide leadership on assigned projects or teams.
• Able to work at a computer for long periods of time.
• Able to lift/carry a minimum of 40 pounds.
• Contingent on a favorable NCIC/OSBI background check.
• Contingent on passing pre-employment drug & alcohol screening.
• T1 Security Clearance (eligibility for national security positions shall be granted only to persons who are U.S. citizens).
• FLSA Non-Exempt status.
• Must maintain a valid Oklahoma driver’s license.
• Serves a 12-month probationary period.
• Participation in direct deposit is mandatory.
• Employment eligibility verified through E-Verify (Homeland Security), and a National Agency check for positions that require computer access.

Responsibilities

• Assists customers with item selection and finding specific items in the store.
• Processes sales in POS system, including cash handling and credit card processing.
• Processes online order sales in POS System and takes orders over the phone.
• Packs and ships orders sold online or on the phone (or in store, as needed).
• Processes phone or in person ticket sales.
• Helps patrons with membership sales and renewals by processing transactions.
• Processes product returns or exchanges.
• Calculates sales, totals, and taxes when POS system is offline.
• Processes admissions fees, provides patrons with admissions stickers, maps, and provides an overview of museum features.
• Performs an inventory count of selected vendors by month each month.
• Cross-checks inventory counts.
• Organizes inventory in basement storage and museum store back room as needed.
• Helps ensure that all products are on the sales floor as needed.
• Identifies expired or damaged inventory, completes necessary associated tracking paperwork, and removes items from inventory.
• Receives and processes inventory as it is delivered (including pricing and marking all items).
• Moves inventory as needed and implements markdowns of merchandise as authorized by the Museum leadership.
• Ensures all information in the POS system is correct for each item.
• Adds relevant items to the museum online store and notifies supervisor when items are low in stock as directed by supervisor.
• Creates displays of inventory.
• Notifies supervisor about visitor complaints, requests, or suggestions.
• Notifies supervisor when maintenance or cleaning needs to be done.
• Provides patrons with general information about the museum, the area, and the state.
• Answers general OKNG Museum phone calls and directs them to the appropriate person.
• Answers museum store phone calls and provides information as well as conducting sales.
• Takes messages for supervisor.
• Keeps all OKNG Museum/Tourism information stocked.
• Promotes OKNG Museum programs and services to patrons.
• Promotes Made in Oklahoma products and product lines.
• Ensures store is clean by performing light cleaning duties (dusting, sweeping, cleaning off fingerprints as needed).
• Keeps store supplies stocked/alerting supervisor when store supplies are running low.
• Completes inventory control sheet when inventory is provided to other divisions (approved by museum director or agency director).
• Advises supervisor about any unusual circumstances or policy violations or safety concerns in any areas of the museum.

Benefits

• Percentage of matching contributions to employees’ retirement plans
• 11 holidays
• A minimum of 15 days of annual and sick leave per year
• A comprehensive benefits package
• A benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed