Gift Shop Attendant

MCR•New York, NY

3d•Onsite

About The Position

The Gift Shop Attendant at the TWA Hotel will be responsible for providing a positive guest experience by executing flawless service to all guests of the gift shop. The ideal candidate for this role has great communication skills with a positive demeanor and the ability to multi-task and work well with others.

Requirements

High School Diploma/G.E.D. equivalent
At least 1 year of related work experience
Excellent administrative, interpersonal, organization, written and verbal communication skills
Organizational skills and attention to detail
Excellent communication skills both written and oral.
Ability to multi-task and work in a fast-paced environment
An aptitude for self-motivation
A can-do attitude and a hands-on approach
A flexible schedule that allows you to be available days, nights, holidays and weekends based on the demands of the hotel

Nice To Haves

Previous customer service experience preferred.

Responsibilities

Greet customers when they enter the shop, offer assistance in locating merchandise, and respond to questions regarding merchandise.
Display merchandise in a neat, eye-appealing manner.
Restock items as necessary, check expiration dates, and discard expired items.
Keep storeroom neat and clean.
Complete customer purchases, process all payment types, and process returns, refunds, and exchanges. Verify customer identification as required.
Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified.
Follow checklist for opening and closing shop.
Secure shop and monitor customer activity to prevent losses due to merchandise theft and damage.
Report accidents, injuries, and unsafe work conditions to captain (manager).
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time.
Additional duties as assigned by Captain (Manager)

Benefits

Competitive Salary
401(k) Plan
Health and Dental Insurance
Paid Vacation
Growth Potential
Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members