Hotel Gift Shop Attendant, FT

Kickapoo Lucky Eagle Casino • Eagle Pass, TX

2d

About The Position

Responsible for assisting customers, sell merchandise, handle cash and credit card sales accurately, keep shop clean and attractive, and assure safety and sanitation standards are maintained. Strive to achieve sales figures by selling effectively. Essential Functions: Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures. Ensure the highest possible standards of guest services by properly listening and responding to guest and team members' concerns and questions. Ensures complete guest satisfaction. Promotes sales using suggestive selling techniques. Ensures that the shop is kept clean, and that displays are attractively merchandised to promote sales. Provides accurate inventory counts for weekly ordering and monthly reports. Protects all assets against losses and shoplifting. Handles cash, credit card and player point transactions accurately and follows all procedures Trains new staff to ensure SOPs are communicated and adhered to. May be expected to assist at the front desk as needed to provide guest service including but not limited to checking in/out guests, assisting guests in the lobby, etc. Responsible for maintaining a constant communication line with gift shop manager to keep abreast of all shop related problems, customer service requests and fast-moving items to maximize sales and guest satisfaction. Must be able to work all shifts or varying schedules to support business needs. Demonstrate and promote KLECH core values and MAD skills Manage and maintain security of confidential information entrusted to position. Attend and satisfactorily complete all required training as assigned. Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed. The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director. Perform other duties as assigned.

Requirements

• Must have strong customer service skills.
• Must have prior experience in a cash handling position.
• Mathematic proficiency is required to handle cash.
• Must have the ability to stand, walk, bend, reach and move continuously for long periods at a time.
• Must have good communication skills.
• Strong communication skills in English both written and oral.
• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
• Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.

Nice To Haves

• 6 months of retail/sales related experience is preferred.
• May require some knowledge of computer equipment or other technical devices.
• Spanish or other language skills a plus.

Responsibilities

• Assist customers and sell merchandise.
• Handle cash and credit card sales accurately.
• Keep shop clean and attractive.
• Assure safety and sanitation standards are maintained.
• Achieve sales figures by selling effectively.
• Ensure compliance with applicable laws, gaming regulations, and policies.
• Provide excellent guest service.
• Promote sales using suggestive selling techniques.
• Provide accurate inventory counts.
• Protect assets against losses and shoplifting.
• Train new staff.
• Assist at the front desk as needed.
• Maintain communication with the gift shop manager.
• Work all shifts or varying schedules.
• Manage and maintain security of confidential information.
• Attend and complete required training.
• Monitor compliance with Federal currency transaction reporting requirements.
• Maintain accurate MTL, MIL, CTR and SAR as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees