Gift Room Clerk

Westgate Resorts•Gatlinburg, TN

6d•Onsite

About The Position

The Gift Room Clerk is responsible for distributing promotional incentives to qualified guests following their sales presentation, ensuring all promised rewards are accurately fulfilled. Provides teller-style ticket sales services, processes transactions with accuracy, maintains cash and inventory controls, and delivers exceptional customer service.

Requirements

High school diploma or GED required.
Minimum of 6 months to 1 year of customer service experience required.
Strong verbal and written communication skills with the ability to build rapport and effectively resolve customer concerns.
Excellent time management, organization, and multitasking abilities in a fast-paced environment.
Ability to maintain a professional, patient, and courteous demeanor while navigating challenging conversations.
Strong attention to detail and proficiency in documenting account activity and processing payments.
Ability to multitask and manage guest inquiries, reservations, and cashiering duties with accuracy and efficiency.
Confident problem-solving skills with a positive, professional demeanor in all guest interactions.
Team-oriented mindset with flexibility to work varied shifts, including evenings, weekends, and holidays.

Nice To Haves

Previous call center, hospitality, timeshare, collections, or vacation ownership experience preferred.
Prior customer service or hospitality experience preferred; strong communication skills across phone, email, and in-person interactions.

Responsibilities

Maintain and balance assigned cash and ticket banks at the beginning and end of each shift, ensuring accuracy and accountability.
Investigate and resolve discrepancies related to gift offers by coordinating with Marketing Liaison, Reservations Manager, or Broker Manager for verification.
Address and resolve guest concerns or complaints regarding gift incentives, ticket features, and promotional offers in a professional manner.
Process sales of attraction tickets and merchandise, and coordinate reservations for dinner shows and other entertainment as needed.
Provide guests with general information, including directions, maps, and details about local attractions and resort amenities.
Arrange guest transportation when required and maintain accurate transportation logs for corporate invoice reconciliation.
Complete all daily reports and paperwork thoroughly and accurately, including documenting and explaining any cash overages or shortages.
Reconcile all transactions against supporting documentation to ensure alignment with cash drawer balances.
Issue and balance cash banks to Marketing Liaisons for non-qualified tour refunds, ensuring proper reconciliation at day’s end.
Maintain a clean, organized, and secure work environment in compliance with company standards.
Conduct daily reconciliation of merchandise inventory and ensure accurate stock levels.
Update ticket pricing displays to reflect current rates and promotions.
Verify deposits jointly with team members prior to submission to ensure accuracy and compliance with audit standards.
Other duties as assigned.

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents After 1 Year of Service
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact