Gift Shop Clerk - Per Diem
About The Position
Under the direction of the Gift Shop Manager, the Gift Shop Clerk is responsible for day-to-day activities of the Gift Shop. This role involves managing retail sales transactions, customer service, and supporting volunteer operations. The clerk will handle cash and credit card transactions, open and close the shop, manage customer requests, and assist with merchandise control and display. Additionally, the position requires maintaining the cleanliness and neatness of the shop, pricing and replenishing merchandise, and answering phone calls for orders. A key aspect of this role is providing exceptional customer service and maintaining customer satisfaction.
Requirements
- High School Diploma or equivalent required
- Must be mature and demonstrate good judgment.
- Must communicate effectively.
- Must be honest and trustworthy.
- Must present a professional image.
- Competent in use of cash register.
Nice To Haves
- Five years of retail experience preferred.
Responsibilities
- Responsible for cash and credit card retail sales transactions using TAM cash register and reconciliation of daily receipts
- Responsible for open and close of gift shop as necessary
- Responsible for managing customer requests and complaints in a fast an courteous manner
- Responsible to order flowers and prepare carnation bud vases and bows for display in flower cooler
- Support volunteer operation and provide excellent customer service
- Assist with merchandise control and display as well as gift wrapping items upon request
- Assist in maintaining the cleanliness and neatness of the Gift Shop and stockroom
- Assist with pricing merchandise and replenishing merchandise as needed
- Attend workshops, department meetings and collaborate on special team projects
- Answer incoming phone calls, complete phone orders and deliver to information desk
- Proficient with the TAM POS (Point of Sale) cash register
- Maintain customer satisfaction by displaying exceptional customer service at all times
Benefits
- A Zero-Deductible Health Plan
- Dental and vision insurance
- Generous Paid Time Off
- Tuition Assistance
- Retirement Savings Match
- A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
- Membership to Healthy U: An Incentive-Based Wellness Program
- Health savings account
- Flexible spending account for childcare
- Life insurance
- Short-term and long-term disability
- Professional development
- Discounts to on-campus dining
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
