Gift Registry Consultant, South Coast Plaza - Full Time
About The Position
The Gift Registry Consultant delivers a welcoming, personalized experience that supports our customers’ gift registry journeys—in store. With a service-first mindset, they build meaningful relationships, anticipate customer needs, and thoughtfully guide customers in creating registries that feel complete, inspired, and uniquely theirs. Gift Registry Consultants take pride in adding value through genuine conversation, product expertise, and considerate recommendations that span categories, helping customers celebrate life’s moments while achieving registry and sales goals. They bring an entrepreneurial spirit to their work, confidently introducing products and solutions that enhance the experience and drive growth. Focused on customer acquisition and long-term relationships, the Consultant ensures every interaction feels seamless, elevated, and memorable. This role partners closely with vendor partners, in-store leadership, personal stylists, peers, and call center teams to champion the registry experience. Gift Registry Consultants embrace innovation and connect with customers through multiple touchpoints—including phone, email, client outreach, one-on-one appointments, and curated in-store events—creating moments of hospitality at every step of the journey.
Requirements
- Customer-focused professional who creates personalized, memorable celebration experiences that meet each customer’s needs.
- Confident in both in-store and virtual selling, using product knowledge, expertise, and selling tools to drive registry sales and increase transaction value.
- Engaging communicator who builds meaningful relationships with customers, colleagues, vendors, and the community.
- Entrepreneurial and results-oriented, using data, market trends, and innovation to guide decisions and exceed sales goals.
- Comfortable planning and executing events, managing appointments, and leveraging technology to deliver seamless omnichannel experiences.
- Collaborative, working closely with store teams, personal stylists, and vendor partners to create elevated registry experiences.
- Organized, dependable, and able to prioritize daily and weekly responsibilities effectively while maintaining a welcoming, safe, and clean environment.
- Embrace Macy’s culture of hospitality, fostering respect, inclusivity, and authentic connections with customers, colleagues, and the community.
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
- Must be able to understand and communicate effectively with customers, co-workers, and supervisors.
- Must be able to read and understand employment policies and safety rules/procedures in English.
- At least 5 years of selling or customer experience preferred.
Responsibilities
- Deliver an elevated customer experience.
- Represent the registry business with pride, ensuring their workspace is organized, welcoming, and ready for customer engagement.
- Review performance goals, upcoming appointments, and key priorities.
- Stay current on new products, registry trends, and vendor highlights.
- Offer a warm welcome, build genuine connections, and create personalized conversations.
- Recommend products across categories to create meaningful, complete registries and lasting relationships.
- Champion a seamless and shoppable registry experience by maintaining organized registry displays and tools.
- Support in-store events and appointments.
- Collaborate with partners and peers.
- Ensure all registry touchpoints are accurate, polished, and customer ready.
- Share Loyalty program benefits.
- Support one another with honesty, care, and collaboration.
- Strive to improve every day, take pride in work, achieve registry and home sales goals, and learn from each other.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
