Gift Processing Specialist - 2025470

World Relief • Towson, MD

42d

About The Position

The Gift Processing Manager is responsible for the quality control of data and commitment of private gifts entered into Raiser’s Edge through various streams, communicating with donors about gift processing questions and requests, data entry and gift processing, and other projects as required.

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Bachelor’s degree in related field required
• Excellent Microsoft Office Excel and Word software knowledge and skills
• Experience using the Raiser’s Edge software or similar CRM

Nice To Haves

• Detail-orientation, good concentration, and a high degree of accuracy
• Excellent Microsoft Office Excel and Word software knowledge and skills
• Analytical and methodical approach to problem-solving
• Enthusiasm to learn and grow
• Ability to work productively as part of a team and independently

Responsibilities

• Ensures quick turnaround in data entry of gifts from several streams, including but not limited to Luminate Online, GoFundMePro, ACH, PayPal, and direct donation requests over the phone.
• Receives and resolves phone and email requests via Teams and Outlook from donors regarding credit card declines, recurring giving changes, address changes, receipting, and communication preferences.
• Performs quality control of data entered into Raiser’s Edge by all users including offsite vendors, fundraisers, finance, and selected local office personnel.
• Retrieves information from third party platforms to contribute to the completeness and accuracy of gift and donor data in Raiser’s Edge.
• Other responsibilities as assigned by managers.

Benefits

• World Relief offers a competitive benefits package and employee discount program for full-time, Regular, and part-time (25+ hours per week) employees
• World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees