Gift Processing Operations Analyst

The Salvation Army•West Nyack, NY

2d•Hybrid

About The Position

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. We are the largest non-governmental provider of social services in America and every year, we help over 30 million Americans overcome poverty, homelessness, addiction, economic hardships, loneliness, and exploitation through a wide range of programs and services. Our Eastern Territorial Headquarters has an opening for a Gift Processing Operations Analyst. This position will assist The Salvation Army Community Relations and Development Department (CRD) in processing lock box donations in a timely manner, maintaining records, and always striving for complete accuracy to preserve the integrity of gift data. Additionally, this person will support in the execution and administration of various other CRM related tasks as needed. Based in West Nyack, NY this position requires approximately 35 hours of work per week and is eligible for a hybrid work arrangement (3 days onsite/ 2 days remote) after three months of employment.

Requirements

Associate's degree
1-3 years of related experience.
Proficiency of Microsoft applications and other software applications

Nice To Haves

Salesforce NPSP a plus but not required

Responsibilities

Process donations as needed
Perform other data entry and hygiene tasks as needed
Ensure proper coding is used in the designation of donations
Maintain data integrity
Alert supervisor whenever data is questionable
Prepare and upload donation files
Think critically about data entry issues, identify them and recommend a solution
Collaborate with legal, when necessary, to process complex donor transactions, including Matching Gifts and Donor Advised Fund donations
Support the evolution of gift processing operations, steward donors efficiently and in a timely manner
Produce donor-related correspondence including acknowledgements and stewardship letters
Answer The Salvation Army donor stewardship phone line and address donor concerns as appropriate
Work collaboratively to support campaign management operations
Partner with Finance, IT, and Divisions to ensure continued accuracy of donor records in CRD Systems
Partner with Finance, IT, and Divisions to troubleshoot and resolve the processing of donations that require exception handling
Collaborate with Finance to identify and reconcile donation discrepancies
Create and manage adjustment batch processing jobs for donation encoding errors that are identified
Ensure timely and accurate completion of all donor processing tasks in accordance with established project timelines and cadence requirements
Other duties as assigned

Benefits

Generous Medical, Dental, Vision Benefits
TSA paid Life Insurance for Employees
Additional life insurance options for employees
On-site cafeteria
Paid Time Off – Vacation, Sick, Personal days
403(b) retirement savings plan
Non-contributory Pension Plan
Professional Development
Free, on-site Fitness Center
Federal holidays
Opportunities to give back and support our communities
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.