Gift Processing Specialist (Temporary)

World Renew•Burlington, ON

7d•CA$28 - CA$31•Onsite

About The Position

The Gift Processing Specialist provides timely and precise processing of donations in alignment with established procedures, organizational policies, donor intent, required timelines, and CRA regulations. The position also upholds CRM data integrity by ensuring the accuracy and completeness of constituent records. This position is temporary, service to be completed until the end of January 2027. We do not discriminate based on disability, culture, ethnicity, or gender, and welcome and encourage people from diverse backgrounds to apply.

Requirements

Able to respect and support the mission, vision and values of World Renew.
Demonstrated commitment to Christ and be able to recognize this position as one that contributes to the work of His Kingdom.
Demonstrated commitment to contribute to and promote a work environment that values diversity, inclusion and equity.
Committed to working towards gender equality, equity and justice in all aspects of our programming, plans, policies and organizational structure.
Demonstrated accuracy and speed in data entry.
Ability to follow established procedures and proactively identify opportunities for improvement.
Strong interpersonal skills with the ability to maintain positive relationships and communicate effectively with colleagues and constituents.
High level of integrity and discretion.
Proven research and problem‑solving skills.
Strong commitment to customer service is important.
Ability to exercise sound judgment in situations where information may be incomplete or unclear.
Basic understanding of financial accounting and demonstrated ability to reconcile financial data.
Intermediate proficiency in Microsoft Word and Excel.
Willingness and ability to learn new technical skills and become proficient with the CRM and related systems.
Self‑disciplined, motivated, and capable of working independently with minimal supervision.
Excellent command of the English language, both written and verbal, is required.
Extensive computer work and concentrated reading, sitting for long periods of time.
Occasional lifting of backup documentation boxes into and out of storage (up to 15 pounds).
This position requires work during peak seasons, including calendar year-end.
World Renew requires permanent work authorization at time of hire.
With World Renew's commitment to Core Humanitarian Standard and Safeguarding responsibilities, as part of the recruitment process, a successful candidate can expect to go through a thorough background check.

Nice To Haves

Previous experience handling confidential information is preferred.
Some post‑secondary coursework preferred in accounting.
Experience with Salesforce NPSP is preferred.

Responsibilities

Process incoming gifts by batches (Remote Deposit, EFT’s, Interact e-Transfers, Grants, Stocks and Multi-Agency Gifts), code batched gifts, electronically deposits cheque gifts into bank, batch gift entry in Apsona system, reviews, commits and posts recorded gifts by batches into CRM – Salesforce System.
Record all mailed and online donations, including annual gift catalog donations daily, while adhering to the defined process for financial controls and accuracy of donation entry.
Process receipts in a timely manner, both electronic and mail receipts, following established receipt guidelines and CRA regulations.
Partner with the finance team to provide accurate and timely deposit information and resolve any discrepancies.
Troubleshoot online giving issues for donors, resolving the issue and following up by phone or email with the donor.
Ensure that donor individual accounts, stock, estate, donor-advised fund, and multi-agency donations are processed appropriately and acknowledged based on established guidelines and regulations.
Identify special circumstances that require additional research or input; perform the necessary research, and or obtain appropriate guidance.
Participate in annual audit work, providing all required information to the finance team in a timely manner.
Maintain CRM data integrity through impeccable entry of new contact information, monitoring and scrubbing duplicate data from integrated systems, and updating demographic and mailing information, emails and phone numbers as received from individual Donors, Donor Relations and Cace Team.
Collaborate with WR fundraising and finance teams by providing accurate revenue reports, answering questions regarding gifts, and providing excellent internal customer service.
Perform other job-related duties as assigned.