Gift Processing and Donor Services Specialist
About The Position
At Children’s Hope Alliance, every donation tells a story—and you’ll play a key role in making sure each one is handled with care, accuracy, and gratitude. As part of our Operations and Development team, you’ll be at the heart of our mission, ensuring donors have an exceptional experience while supporting the vital programs that serve children and families. If you’re detail-oriented, thrive in a fast-paced environment, and enjoy blending data work with customer interaction, this is a chance to make a real difference every day. This role is perfect for someone who enjoys variety and ownership. You’ll be the go-to person for ensuring donations are processed accurately, donors are appreciated quickly, and our data stays clean and reliable.
Requirements
- Highly organized with strong attention to detail
- Comfortable working with data and learning new systems
- Customer-focused with excellent communication skills
- Able to manage multiple priorities and meet deadlines
- A team player who can also work independently
- Must be detail oriented.
- Must have basic accounting skills.
- Must be customer service oriented and possess a willingness to represent the agency to the public.
- Must have strong written, verbal, and organizational skills with the ability to take initiative and execute the completion of all projects in a fast-paced environment.
- Must be able to operate and collaborate across multiple teams.
- Must be able to solve problems creatively and adapt to changing priorities and demands.
- Must also be adept at Word, Excel, PowerPoint, Outlook, and Teams.
- Must possess a valid driver's license and be insurable by agency insurance carrier.
- Must submit to and pass pre-employment checks, criminal records check and DMV/MVR check.
Nice To Haves
- Salesforce & Apsona experience is preferred.
- Nonprofit experience is ideal but not required.
- Gift processing experience preferred.
- Must have experience in data entry and/or database coordination.
Responsibilities
- Process donations from a variety of sources (online, checks, stock transfers, DAFs, recurring gifts, and more)
- Maintain accurate donor records and ensure data integrity in our CRM
- Create daily deposits and work closely with Finance to reconcile and report gift activity
- Manage online giving transactions and follow up on issues as needed
- Ensure timely, meaningful acknowledgment and recognition of every gift
- Respond to donor inquiries via phone, email, and mail with professionalism and care
- Support tribute gifts, matching gifts, and pledge tracking to ensure every donor feels valued
- Maintain clean, organized records—researching and resolving duplicates
- Support reporting needs across teams by generating donor and gift reports
- Learn and serve as a backup resource for CRM-related functions
- Partner with fundraisers, program staff, and finance to clarify donor intent and gift details
- Assist with data needs for events and fundraising initiatives
- Flag key donor activity to the appropriate team members to support relationship-building
- Coordinate alumni brick orders and occasional in-kind (GIK) donations
- Help refine processes that improve efficiency and donor stewardship
- Jump in on special projects and tasks as needed
Benefits
- Opportunities to grow your skills in fundraising operations and CRM systems
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
