GIft Cards, Coordinator (15- Month Contract)

Recipe Unlimited • Vaughan, ON

4d • Hybrid

About The Position

Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, Montana’s, Olive Garden Canada, Kelseys, Bier Markt, East Side Mario’s, The Landing Restaurant Group, New York Fries, The Pickle Barrel & Catering, State & Main, Elephant and Castle, Original Joe’s, Fresh Kitchen + Juice Bar, The Burger’s Priest, Blanco Cantina and Anejo. With this diverse portfolio of restaurants our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada. Variety isn’t the only thing we offer – we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership. Above all else, we believe in doing the right thing for our people, our communities and our planet.
The Coordinator, Gift Cards will be responsible for the management of gift card inventory, the distribution of gift cards in corporate and restaurant channels, order fulfillment and work with the Guest Experience team to address any customer inquiries or feedback on gift cards.

Requirements

• Post-secondary education or 3 to 5 years’ experience in an order management or operations role with hands-on experience in customer interaction.
• Capable of interacting with customers effectively while working through inquiries and issues.
• Excellent communication skills (oral and written) and above average problem-solving skills.
• Organizational skills and be able to work independently with the ability to prioritize and multitask in a fast-paced environment.
• Capable of producing reports by extracting, manipulating data from various sources.

Nice To Haves

• Proficiency with POS System (such as Micros and Simphony) would be an asset

Responsibilities

• Manage daily calls and emails from customers and guest experience, providing feedback to inquiries
• Fulfill and process corporate customer orders
• Manage customer invoicing, ensuring accuracy. Liaison with AR for processing of invoices and credits.
• Perform daily/weekly/monthly reporting as required
• Maintain database records accurately, including customer, order and inventory data etc.
• Monitor inventory levels at restaurants and corporate partners while working with restaurant operations teams and third party gift card partners to ensure adequate gift card inventory is sent to restaurants/ corporate partners.
• Facilitate the Recipe Dining Program including onboarding, cancellations, internal inquiries, tracking the completion of employee surveys
• Ensure that all gift card related training documents are up to date
• Participate in staff meetings, department and intercompany meetings as required.
• Initiate and/or complete as assigned continuous improvement projects.
• Self-motivated to complete all tasks in a timely manner with accuracy and full accountability.

Benefits

• Flexible/Hybrid work environment
• 20% associate discount dining card and monthly dining allowance valid at participating Recipe brands
• Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands
• Industry-leading benefits, wellness programs, and total rewards programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree