Gift Card Operations Manager II

InComm Payments•Atlanta, GA

About The Position

The IT Quality Assurance Manager is responsible for testing and validating the full end to end user experience of new Financial Services Gift Cards prior to cards being made available to our end users. They will need to identify any issues with product functionality and report those issues to the project team in order to troubleshoot and resolve them. The position requires strong attention to detail, high responsiveness, and customer centric mindset.

Requirements

1–3 years of experience in a customer service, project management or analytical role
Strong technical and business acumen
Extremely organized and able to balance multiple tasks with various inputs/outputs
Excellent time management and prioritization skills
Highly responsive to business needs and able to adjust plans on the fly
Strong verbal and written communication skills
Ability to learn, retain, and apply complex technical information core to job function
Proficient in Microsoft Office especially Outlook, Excel, and Word
Reliable transportation to and from testing locations

Nice To Haves

BA or BS degree preferred

Responsibilities

Coordinate testing efforts with the project team in order to ensure a thorough understanding of the testing scope and timeline
Design test cases around new product features/functions
Purchase test cards at local partner locations and validate the user experience
Execute various test cases to ensure all product functionality is working as expected
Document testing process along with all associated testing artifacts
Report results and issues to the project team and raise any concerns around ease of use, customer friendliness, or general user experience