Gift Agreement & Account Support Operations Specialist

Indiana University Foundation•Bloomington, IN

1d•$53,000 - $57,000•Hybrid

About The Position

The IU Foundation is seeking applicants for a Gift Agreement & Account Support Operations Specialist position to own the full lifecycle of foundation accounts. In this role, you will ensure every account accurately reflects donor intent, compliance requirements, and institutional standards from opening through closure. Your work sits at the intersection of data integrity, systems governance, and cross-functional coordination, and it directly supports the foundation's ability to steward philanthropic resources with precision and accountability. Day-to-day, you will translate gift agreement language into accurate account structures, manage activations and closures, and serve as the control point between Revenue Operations and the gift posting process. You will administer the team's incoming work queue, triage and assign requests, and track trends to stay ahead of bottlenecks. Partnering with campus fiscal officers, development staff, and Revenue Operations, you will resolve discrepancies, maintain documentation standards, and drive process improvements across the team. If you are someone who takes ownership of detail-oriented work, asks questions, and finds satisfaction in knowing the data behind the mission is accurate, we want to hear from you. Apply today!

Requirements

Associate's degree required
Minimum three years of professional experience in data entry and interpretation, operations, customer service, or a related field
Experience working with a CRM
Proficiency in Microsoft Office, with emphasis on Excel
Strong analytical and interpretive reasoning skills, with the ability to translate complex documentation into accurate operational outputs
Exceptional attention to detail and commitment to accuracy
Ability to organize and prioritize effectively across competing requests in a high-volume setting
Clear written and verbal communication skills, with experience working across departments or with varied stakeholders
Ability to work independently and collaboratively depending on workload demands
Adaptability and comfort evolving operational environments

Nice To Haves

Bachelor's degree preferred
Financial database system experience preferred
Familiarity with ticketing or workflow management tools preferred
Combination of relevant education and experience will be considered

Responsibilities

Translate gift agreement language into accurate account structures
Manage activations and closures of foundation accounts
Serve as the control point between Revenue Operations and the gift posting process
Administer the team's incoming work queue
Triage and assign requests
Track trends to identify and address bottlenecks
Resolve discrepancies with campus fiscal officers, development staff, and Revenue Operations
Maintain documentation standards
Drive process improvements across the team