Gift Administration Associate (Full-time w/ benefits)

Golden Gate National Parks Conservancy•San Francisco, CA

2d•Hybrid

About The Position

The Gift Administration Associate is a key member of the Development team, responsible for supporting the accurate processing and administration of charitable contributions while helping maintain the systems, processes, and reporting that support the organization's fundraising efforts. This role serves as a central resource for gift administration, donor data management, stewardship communications, reporting, and Development Operations, helping ensure the integrity of donor information and a positive donor experience across all fundraising programs. As part of the Development Operations team, the Gift Administration Associate supports fundraising systems, reporting, digital communications, and operational workflows that enable effective fundraising and informed decision-making. The role partners with colleagues across Development, Finance, and other organizational departments to coordinate gift processing, maintain data quality, facilitate donor stewardship activities, and support branch-wide operations. This position is non-exempt, full-time. You must already be based in or willing to relocate to the San Francisco Bay Area. This position requires at least 3 days per week onsite, either in office (Fort Mason) or visiting our employees on location at our incredible park sites (for example, Alcatraz, Muir Woods, and Crissy Field).

Requirements

Proficiency and enjoyment of computer tasks such as gift entry, database updating and mail merges
Familiarity with CRM applications (such as Raiser’s Edge) and Microsoft suite of programs
Strong attention to detail and ability to manage information accurately.
Interest in learning fundraising, donor relations, and nonprofit operations.
Comfort working with databases, spreadsheets, and technology; willingness to learn new systems.
Strong organizational skills and ability to manage multiple priorities.
Excellent customer service and interpersonal skills.
Strong written and verbal communication skills.
Ability to work both independently and collaboratively.
Adaptable and comfortable learning in a dynamic environment.
Commitment to diversity, equity, inclusion, and belonging.
Confidentiality handling sensitive donor and organizational information.
One to two years of professional experience in an administrative, customer service, operations, fundraising, or nonprofit environment preferred.
Experience working with databases, CRM systems, or record-keeping tools preferred (with Raiser’s Edge experience a plus but not required).
Equivalent combinations of education, volunteer experience, internships, and transferable skills are welcomed.

Responsibilities

Process gifts and donations received through a variety of channels, including online giving, checks, donor-advised funds, stock gifts, and other payment methods.
Enter and maintain organized donor and constituent records related to gifts and donor activity with accuracy and attention to detail.
Support the import and review of online gifts, event registrations, and constituent information into fundraising systems.
Coordinate gift acknowledgments and donor communications to help ensure supporters are thanked and recognized in a timely manner.
Partner with Development and Finance colleagues to help reconcile donations and address gift-related questions.
Identify opportunities to improve processes and contribute ideas that enhance efficiency, data quality, and donor service.
Serve as a technical resource for Development systems including Luminate Online, Omatic Cloud, PaperSave, and related platforms, providing guidance and support to Development staff.
Manage HTML templates, supporting designation email builds, and helping coordinate the Branch’s annual communications calendar to support fundraising and stewardship initiatives.
Coordinate and maintain accurate billing, coding, reimbursements, and expense tracking for the Branch to ensure accuracy and compliance.
Manage and maintain the Development Branch’s SharePoint digital file systems.
Oversee incoming mail, including gift routing, deposit preparation, documentation, and cross-functional coordination with Finance to ensure timely and accurate handling of donor contributions.
Contribute to a collaborative, inclusive, and positive team culture.
Perform other duties and special projects as assigned.
Act as the primary support for the Associate Director of Donor Database and Development Operations ensuring smooth day-to-day functioning of internal systems, information flow, and shared processes.
Support office management for the Development branch, including supply tracking, ordering, and cross-departmental coordination.
Coordinate with organizational Operations Branch partners (IT, Safety, Facilities, etc.) to support technology needs, troubleshoot systems, and maintain efficient operational workflows.
Coordinate weekly Branch meetings and partner with the CDO to plan team focus days, retreats, and staff-engagement activities.
Develop and maintain annual stewardship reports, donor acknowledgments, and Development program communications for Parks Conservancy Development programs to support initiative and donor engagement.
Collaborate with the Individual Giving Team to manage and track solicitations, acknowledgments and annual reporting as needed.
Generate and maintain donor lists, renewal tracking reports to support campaigns, outreach strategies, decision making, and retention efforts.
Performs Other Duties as Assigned in support of branch and organizational responsibilities