GFX COO - Business Manager

HSBC Global Services Limited • New York, NY

5d • $204,326 - $214,326 • Onsite

About The Position

The GFX COO - Business Manager at HSBC Bank USA N.A., New York, NY, will support the Americas FX, EM Rates and Commodities COO. This role involves business analytics, business planning, project delivery tracking, and business performance management to ensure effective business operations. The position is responsible for business development and strategy, focusing on product growth across the region. Key activities include implementing a cross-regional operating model, collaborating with trading, sales, and global business managers, and delivering new products by obtaining internal approvals and overseeing technical delivery. The role also involves identifying opportunities to enhance commodity products to meet customer needs through partnerships with sales and client visits, and working with support areas to improve client experience and drive efficiency. Additionally, the Business Manager is responsible for Operational Risk governance and control for the region, ensuring compliance with bank regulations and driving solutions to reduce operational risk. This includes representing the region in the monthly Business Control Committee and other forums, and assisting during internal and external audits. The role requires close collaboration with internal support areas to ensure adequate support for the front office and assisting desk head duties such as efficiency, cost management, desk moves, and onboarding new sales/traders. The Business Manager will manage the delivery of various internal functions through regular interaction, ensuring appropriate support for the product.

Requirements

• Bachelor’s degree in Finance, Commerce or a related field.
• 6 years of progressive, post-baccalaureate work experience.
• 6 years of experience in operational risk management and control frameworks within a financial institution, including identifying operational risks, implementing controls, and supporting compliance activities related to trading or financial products.
• 6 years of experience in business analytics and business planning in a financial services environment, including analyzing performance metrics, tracking initiatives or projects, and supporting business planning or growth initiatives.
• 6 years of experience in product or initiative delivery in a financial institution, including coordinating with multiple internal stakeholders (such as trading, sales, technology, or operations teams) to support implementation, approvals, or rollout of new or enhanced products or services.
• 6 years of experience in regulatory and audit support, including assisting with compliance requirements, preparing materials for internal or external audits, and participating in governance or control forums within a regulated financial services environment.
• 6 years of experience in the financial services industry, including exposure to business, operational, or management support functions related to financial products such as foreign exchange, commodities, or fixed income.
• 2 years of experience in identifying, evaluating, and implementing technology-driven solutions, including artificial intelligence (AI) and automation.

Responsibilities

• Support the Americas FX, EM Rates and Commodities COO covering business analytics, business planning, project delivery tracking and business performance management.
• Ensure ongoing effective management of the business.
• Responsible for business development and strategy, supporting growth of the products across the region.
• Implement a cross-regional operating model, working closely with trading, sales and global business managers.
• Deliver new products as required by the business, obtain internal new product approvals, and oversee technical delivery to support the products.
• Identify opportunities to enhance the commodity products to meet customer needs, through partnership with sales and visits with clients where appropriate.
• Work with support areas to improve client experience and drive client efficiency.
• Responsible for the Operational Risk governance and control for the region.
• Ensure that GFX are compliant with bank regulations, driving solutions with internal support teams to reduce operational risk.
• Represent the region in the monthly Business Control Committee and other required forums and Americas business during internal and external audits.
• Work closely with internal support areas to ensure the right level of support is provided to the front office.
• Assist desk head duties such as driving efficiency, cost management, desk moves, and new sales/trader onboarding.
• Manage delivery of various internal functions through regular interaction, ensuring that the right level of support is provided to the product.

Benefits

• Competitive Total Reward Package
• Appropriate mix of fixed pay, and variable pay
• Discretionary, annual awards (bonus)
• Robust Wellness Hub
• Tailored professional development opportunities
• Industry-leading volunteerism policy
• Generous matching gift program
• Comprehensive program of immersive Sustainability and Climate Change Initiatives
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level