GFC Manager

Bank of America•Jacksonville, FL

10h•Onsite

About The Position

The GFC Manager executes financial crimes compliance and operational risk practices and supports the Global Financial Crimes (GFC) Forecasting & Capacity Planning team. The role develops, maintains, and executes quantitative operational forecasts and capacity plans to support staffing, workforce planning, budgeting, and strategic decision-making. It translates projected demand into staffing requirements, hiring needs, productivity expectations, and resource strategies using operational data and workforce planning assumptions. The position presents forecast assumptions, staffing recommendations, capacity risks, and workforce plans to Finance partners, senior leaders, executive stakeholders, and governance forums. It requires strong executive presence and the ability to communicate complex analyses clearly, defend assumptions, challenge inputs, and influence staffing and budget decisions. The role manages recurring planning routines and multiple high-priority deliverables, operates independently with minimal oversight, and maintains audit-ready documentation, models, assumptions, presentations, and supporting analyses. The role also contributes to broader financial crimes risk management by supporting policies and standards, reporting, regulatory change assessment, issue remediation, and governance. It collaborates across Finance, Operations, Risk, Compliance, Technology, and other stakeholder groups to assess operational trends and the impact of regulatory, business, and organizational changes on GFC workload and staffing capacity. The position is in-office within Bank of America’s stated approach, with flexibility based on role responsibilities and business needs.

Requirements

Minimum of seven years of relevant experience.
Minimum of seven years of business and functional experience.
Knowledge of anti-money laundering (AML) and related AML legislation.
Minimum of three years of direct experience in forecasting, capacity planning, workforce planning, workforce management, operations analytics, financial planning, or a related analytical discipline.
Demonstrated experience developing operational forecasts and capacity plans supporting staffing, hiring, budgeting, and financial decision-making.
Experience translating forecasted demand into staffing requirements, workforce plans, productivity assumptions, and capacity recommendations.
Experience presenting forecast results, staffing recommendations, business cases, and capacity risks to Finance partners, senior leadership, and executive teams.
Strong executive presence and ability to engage senior leaders, influence decisions, defend assumptions, and communicate complex concepts at an executive level.
Strong understanding of forecasting methodologies, capacity planning, productivity modeling, workforce management practices, and operational performance analytics.
Ability to work independently with minimal oversight while managing multiple high-priority deliverables.
Strong organization and project management skills, including demonstrated ability to meet tight deadlines.
Experience maintaining audit-ready documentation, methodologies, assumptions, and supporting analyses.
Strong governance and control mindset, with ability to build repeatable, sustainable, well-documented processes.
Strong quantitative and analytical skills, including interpreting operational data and translating findings into workforce planning recommendations.
Excellent written, verbal, and presentation skills.

Nice To Haves

Bachelor’s degree in Business, Finance, Economics, Mathematics, Statistics, Operations Research, Analytics, or a related field, or equivalent work experience.
Experience in financial services and/or a related government entity.
Certified Anti-Money Laundering Specialist (CAMS) certification.
Background in financial services, banking, financial crimes, AML, sanctions, fraud, KYC, compliance, risk management, or a related government entity.
Five or more years of forecasting, workforce planning, capacity planning, or workforce management experience.
Experience supporting global operations, large-scale operational teams, or complex matrixed organizations.
Experience supporting annual budgeting, quarterly forecasting, investment planning, or financial planning routines.
Experience preparing executive-level capacity plans, staffing recommendations, and workforce strategy materials.
Experience supporting audit, regulatory examination, compliance, or governance-related reviews.
Experience leading cross-functional initiatives and influencing decisions across stakeholder groups.
Master’s degree in Business Administration, Finance, Economics, Analytics, Statistics, Operations Research, or a related field.
Preferred experience in Financial Services, Financial Crimes, AML, Fraud, Compliance, Risk Management, Operations, Workforce Management, or related business functions.
Skills listed: Critical Thinking; Monitoring, Surveillance, and Testing; Regulatory Compliance; Risk Management; Coaching; Issue Management; Policies, Procedures, and Guidelines; Management Strategy; Planning and Development; Written Communications; External Resource Management; Reporting; Talent Development.

Responsibilities

Advise and direct development and maintenance of financial crimes-owned policies and standards, and review relevant Front Line Unit and Control Function policies and standards for regulatory and operational risk coverage.
Produce or oversee independent financial crimes risk management reporting to senior leaders in Global Compliance & Operational Risk and Front Line Units/Control Functions.
Monitor regulatory changes applicable to Global Financial Crimes, advise business leaders, direct policy or process updates, and challenge implementation plans as needed.
Participate in industry forums and monitor regulatory expectations, emerging legislation, political scrutiny, litigation, and key influencers to identify and mitigate emerging risks.
Escalate financial crimes compliance and operational risks and issues to appropriate governance routines and management or board-level committees.
Identify, aggregate, report, escalate, inspect, and challenge remediation and thematic analysis of financial crimes issues and control enhancements owned by Front Line Units and Control Functions.
Review and challenge internal and external operational loss events, develop remediation plans, and oversee appropriate resolution.
Develop, maintain, and execute operational volume forecasts for staffing, workforce planning, budgeting, and strategic decisions.
Build capacity plans and staffing models translating forecasted demand into staffing requirements, hiring needs, productivity expectations, and resource strategies.
Execute quarterly and annual forecasting and capacity planning routines supporting budgeting, workforce planning, and executive decisions.
Prepare, distribute, and consolidate weekly, monthly, quarterly, and annual workforce forecasting and capacity planning packages.
Present forecast assumptions, staffing recommendations, capacity risks, and workforce plans to Finance partners, senior leaders, and executive teams.
Develop executive-ready presentations and communications explaining forecast drivers, staffing gaps, business impacts, and workforce recommendations.
Collaborate with Finance, Operations, Risk, Compliance, Technology, and other stakeholders on forecast drivers, staffing impacts, reconciliations, and capacity assumptions.
Conduct scenario analyses and sensitivity modeling for staffing impacts related to volume changes, regulatory requirements, growth, process improvements, technology initiatives, and organizational changes.
Monitor forecast accuracy, operational trends, staffing performance, and capacity risks; identify variances and recommend corrective actions.
Analyze operational data, workforce data, financial information, and portfolio trends to assess current and future performance; communicate findings and recommendations to senior management.
Build management reports, presentations, dashboards, and ad hoc analyses for business partners and executive stakeholders.
Manage concurrent forecasting, capacity planning, reporting, and governance deliverables while ensuring accuracy, quality, and timeliness.
Lead recurring planning routines and deliver forecast submissions, executive materials, workforce packages, and supporting analyses on schedule.
Improve recurring reporting and planning processes while meeting established deadlines.
Operate independently, proactively identify risks, resolve issues, and drive deliverables to completion.
Maintain documentation for forecasting methodologies, staffing assumptions, model changes, capacity recommendations, and management decisions.
Keep forecasts, capacity plans, presentations, assumptions, and analyses audit-ready for audit, regulatory, and executive review.
Establish repeatable, controlled, and sustainable forecasting and capacity planning processes.
Support governance routines by identifying, reporting, escalating, and challenging capacity risks, forecast variances, and operational issues.
Assess the impact of regulatory, operational, and business changes on GFC staffing demand, capacity requirements, forecast assumptions, and readiness.
Participate in internal audits, regulatory examinations, management reviews, and governance routines related to forecasting and capacity planning.
Drive forecast consistency, innovation, governance, and continuous improvement across the team.