GFC Manager

Bank of America • Plano, TX

15h

About The Position

At Bank of America, the GFC Manager supports the Global Financial Crimes (GFC) Forecasting & Capacity Planning team by developing, maintaining, and executing quantitative operational forecasts. The role analyzes operational volumes, builds capacity plans, translates forecasted demand into staffing requirements, and presents recommendations to Finance, Executive Leadership, and business partners. It applies forecasting methodologies, workforce planning techniques, productivity assumptions, and advanced analytics to support Global Financial Crimes operations, staffing, budgeting, and strategic workforce decisions.

The position requires direct forecasting and capacity-planning experience, strong executive presence, and the ability to explain and defend assumptions, challenge inputs, assess staffing impacts, and influence decisions. The manager is expected to work independently with minimal oversight, manage multiple high-priority deliverables under tight deadlines, proactively identify and resolve risks, and maintain methodologies, assumptions, documentation, analyses, and executive materials in an audit-ready state. The role works across Finance, Operations, Risk, Compliance, Technology, and other stakeholder groups in a fast-paced, team-oriented environment.

The position also executes substantive money laundering, economic sanctions, and fraud compliance and operational risk practices. It supports policy and standards oversight, risk reporting, regulatory change management, issue remediation, governance, and continuous improvement related to financial crimes and forecasting and capacity-planning processes.

Requirements

• At least seven years of relevant experience and at least seven years of business and functional experience.
• At least three years of direct experience in forecasting, capacity planning, workforce planning, workforce management, operations analytics, financial planning, or a related analytical discipline.
• Knowledge of anti-money laundering (AML) and related AML legislation.
• Demonstrated experience developing operational forecasts and capacity plans that support staffing, hiring, budgeting, and financial decision-making.
• Experience developing and presenting workforce capacity plans for staffing, budgeting, and strategic decisions.
• Experience translating forecasted demand into staffing requirements, workforce plans, productivity assumptions, and capacity recommendations.
• Experience presenting forecast results, staffing recommendations, business cases, and capacity risks to Finance partners, senior leadership, and Executive Leadership.
• Strong executive presence and ability to engage senior leaders, influence decisions, defend assumptions, and communicate complex concepts at an executive level.
• Strong understanding of forecasting methodologies, capacity planning, productivity modeling, workforce management practices, and operational performance analytics.
• Ability to work independently with minimal oversight while managing multiple high-priority deliverables.
• Strong organization and project management skills, including the ability to meet tight deadlines.
• Experience maintaining audit-ready documentation, methodologies, assumptions, and supporting analyses.
• Strong governance and control mindset and ability to build repeatable, sustainable, well-documented processes.
• Strong quantitative and analytical skills, including interpreting operational data and translating findings into workforce-planning recommendations.
• Excellent written, verbal, and presentation skills.

Nice To Haves

• Bachelor's degree in Business, Finance, Economics, Mathematics, Statistics, Operations Research, Analytics, or a related field, or equivalent work experience.
• Experience in financial services and/or a related government entity.
• Certified Anti-Money Laundering Specialist (CAMS).
• Background in financial services, banking, financial crimes, AML, sanctions, fraud, KYC, compliance, risk management, or a related government entity.
• Five or more years of forecasting, workforce planning, capacity planning, or workforce management experience.
• Experience supporting global operations, large-scale operational teams, or complex matrixed organizations.
• Experience supporting annual budgeting, quarterly forecasting, investment planning, or financial planning routines.
• Experience preparing executive-level capacity plans, staffing recommendations, and workforce strategy materials.
• Experience supporting audit, regulatory examination, compliance, or governance reviews.
• Experience leading cross-functional initiatives and influencing decisions across multiple stakeholder groups.
• Master's degree in Business Administration, Finance, Economics, Analytics, Statistics, Operations Research, or a related field.

Responsibilities

• Advise and direct the development and maintenance of financial crimes-owned policies and standards, and review relevant Front Line Unit (FLU) and Control Function (CF) policies and standards for regulatory and operational risk coverage.
• Produce or oversee independent financial crimes risk management reporting for Global Compliance & Operational Risk (GC&OR) and FLU/CF senior leaders.
• Monitor regulatory changes applicable to Global Financial Crimes, advise business leaders, direct policy or process updates, and challenge implementation plans as needed.
• Participate in industry forums and monitor regulatory expectations, emerging legislation, political scrutiny, litigation, and key influencers to identify and mitigate emerging risks.
• Escalate financial crimes compliance and operational risks and issues to appropriate governance routines and management or board-level committees.
• Identify, aggregate, report, escalate, inspect, and challenge remediation and thematic analysis of FLU/CF-owned issues and control enhancements related to financial crimes.
• Review and challenge internal and external operational loss events, develop remediation plans to strengthen controls, and oversee appropriate resolution.
• Develop, maintain, and execute operational volume forecasts for staffing, workforce planning, budgeting, and strategic decisions.
• Build capacity plans translating forecasted demand into staffing requirements, hiring needs, productivity expectations, and resource strategies.
• Develop staffing models using operational volumes, handling times, productivity, utilization, span of control, and other workforce assumptions.
• Execute quarterly and annual forecasting and capacity-planning routines supporting budgets, workforce plans, and executive decision-making.
• Prepare, distribute, and consolidate weekly, monthly, quarterly, and annual forecasting and capacity-planning packages.
• Present forecast assumptions, staffing recommendations, capacity risks, and workforce plans to Finance partners, senior leaders, and Executive Leadership.
• Prepare executive-ready presentations and communications explaining forecast drivers, staffing gaps, business impacts, and workforce recommendations.
• Collaborate with Finance, Operations, Risk, Compliance, Technology, and other stakeholders on forecast drivers, staffing impacts, reconciliations, and planning assumptions.
• Conduct scenario analysis and sensitivity modeling for staffing impacts from volume changes, regulatory requirements, business growth, process improvements, technology initiatives, and organizational changes.
• Monitor forecast accuracy, operational trends, staffing performance, and capacity risks; identify variances and recommend corrective actions.
• Identify business trends and communicate findings and recommendations to senior management.
• Analyze operational, workforce, and financial data and portfolio trends to evaluate current and future performance.
• Build management reports, presentations, dashboards, and ad hoc analyses for business partners and executive stakeholders.
• Manage forecasting, capacity-planning, executive-reporting, and governance deliverables simultaneously while ensuring quality, accuracy, and timeliness.
• Lead recurring planning routines and deliver forecast submissions, executive materials, workforce packages, and supporting analyses on schedule.
• Improve recurring reporting and planning processes while adhering to established deadlines.
• Operate independently with minimal oversight, proactively identifying risks, resolving issues, and driving deliverables to completion.
• Maintain comprehensive documentation of forecast methodologies, staffing assumptions, model changes, capacity recommendations, and management decisions.
• Keep forecasting materials, capacity plans, presentations, assumptions, and analyses audit-ready for audit, regulatory, and executive review.
• Establish repeatable, controlled, and sustainable forecasting and capacity-planning processes.
• Support governance routines by identifying, reporting, escalating, and challenging capacity risks, forecast variances, and operational issues.
• Advise on the impact of regulatory, operational, and business changes on GFC staffing demand and capacity requirements.
• Assess regulatory changes for potential effects on workload, staffing requirements, forecast assumptions, and operational readiness.
• Escalate financial crimes compliance, operational, capacity, and forecasting risks to appropriate governance routines and management forums.
• Participate in internal audits, regulatory examinations, management reviews, and governance routines related to forecasting and capacity planning.
• Drive forecast consistency, innovation, governance, and continuous improvement across the team.

Benefits

• Affordable, competitive, and flexible benefits supporting teammates’ physical, emotional, and financial wellness.
• Opportunities to learn, grow, and build a career.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed