Get Covered Illinois-Illinois Navigator Program

RINCON FAMILY SERVICES•Chicago, IL

14d•$36,000 - $40,000•Onsite

About The Position

Rincon Family Services, in partnership with the State of Illinois, Healthcare and Family Services, is supporting the launch of a statewide Illinois Navigator program as Illinois transitions to a state-based health insurance marketplace. The Get Covered Illinois Navigator completes training to become a licensed health navigator and must maintain certification and licensure with the Illinois Department of Insurance throughout employment. The Navigator maintains expertise in eligibility, enrollment, and program requirements; provides impartial information about health benefit programs; helps community members understand Qualified Health Plans and Illinois Medicaid; and supports enrollment in health coverage. The role also conducts outreach and public education, particularly with hard-to-reach and Limited English Proficient communities, and provides referrals to appropriate state agencies for health plan grievances, complaints, or questions. The position is full-time, salaried, and non-exempt, based in Chicago, Illinois, with a stated salary range of $36,000–$40,000.

Requirements

Bachelor’s degree or at least two years of work experience in a related position.
Experience working in the nonprofit sector and collaborating with public-sector entities.
Experience conducting community outreach, community organizing, or other community campaigns.
Demonstrable experience, sensitivity, and commitment to the needs of Limited English Proficient and hard-to-reach communities.
Ability to work with multiple team members and partners to support project objectives.
Experience working with collaborative processes and structures.
Good listening and communication skills, including effective oral and written communication.
Cultural competence and sensitivity.
Attention to detail in completing training, reports, and documentation.
Ability to adapt work hours and outreach strategies to community needs.
Empathy and patience when supporting people who may be confused or overwhelmed by enrollment.
Ability to complete state licensing training and maintain accurate records and enrollment metrics.
Ability to travel between sites and perform the essential functions of the role, including continuous computer-screen work and occasional carrying of objects weighing up to 20 pounds.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Complete individual Get Covered Illinois Navigator training and obtain the required Illinois license.
Provide information and services fairly, accurately, and impartially, addressing all health benefit programs.
Facilitate selection of a Qualified Health Plan or Medicaid coverage.
Refer enrollees to the Illinois Department of Insurance or other appropriate state agencies regarding grievances, complaints, or questions about health plans, coverage, or determinations.
Conduct outreach in hard-to-reach and Limited English Proficient communities.
Enroll uninsured and under-insured participants in health coverage.
Complete weekly and monthly reports and report enrollment numbers, appointments, outreach activities, and other required metrics to staff.
Participate in required trainings and meetings.
Maintain a work schedule that meets the needs of the population served.
Conduct outreach and education through activities such as canvassing local communities and small businesses, developing community contacts, delivering presentations, attending visibility and tabling events, promoting activities through social channels, and engaging stakeholders.
Perform other duties as assigned.