d) - 100% Remote

SIXT Spain

8d•$21,600•Remote

About The Position

In case of breakdowns and accidents, our team ensures that private customers quickly and easily receive a replacement vehicle. You work closely with insurance and roadside assistance companies, processing their orders promptly and in a customer-oriented manner. You handle inbound and outbound communication via email and phone, providing seamless support throughout the process. You create orders and reserve the requested vehicles accurately and efficiently. You act as the key point of contact for customers during stressful situations, delivering calm and effective solutions. You contribute to a collaborative, international remote team committed to service excellence.

Requirements

Customer Orientation: Excellent ability to understand and anticipate customer needs, ensuring satisfaction with every interaction.
Language Proficiency: Fluent in German and English.
Effective Communication: Open-minded, communicative, and confident in both written and verbal exchanges.
Flexibility: Ability to adapt to a dynamic work environment, including availability for night shifts (22:00–06:00h).
Teamwork & Collaboration: Ability to work effectively within an international team, fostering cooperation and a positive working atmosphere.
Solution-Focused Mindset: Ability to quickly identify problems and propose effective solutions, ensuring service continuity and customer satisfaction.

Nice To Haves

Additional languages such as Spanish, French, Italian, or Dutch are a plus.

Responsibilities

Ensure private customers quickly and easily receive a replacement vehicle in case of breakdowns and accidents.
Work closely with insurance and roadside assistance companies, processing their orders promptly and in a customer-oriented manner.
Handle inbound and outbound communication via email and phone, providing seamless support throughout the process.
Create orders and reserve requested vehicles accurately and efficiently.
Act as the key point of contact for customers during stressful situations, delivering calm and effective solutions.
Contribute to a collaborative, international remote team committed to service excellence.