German Interpreter

LanguageLine Solutions

5d•$15 - $19•Remote

About The Position

LanguageLine Solutions is hiring a German Interpreter to work from home. This role involves using your language skills to assist limited-English speakers and the Deaf and Hard-of-Hearing. LanguageLine Solutions is a certified Great Place to Work and a top work-from-home employer. Interpreters serve clients in healthcare, 911, first responders, education, government agencies, and various business sectors. The company provides industry-leading training, opportunities for advancement, and operates in a certified ASTM and ISO environment, with support from a Senior Language Specialist and Help Desks.

Requirements

Fluency in German and English and skilled in the associated cultural dynamics.
Ability to provide cultural competency and assess regional and accent differences.
Excellent listening, retention, and note-taking skills.
Ability to concentrate, stay detached, remain neutral and objective, and remain on calls involving sensitive subjects.
Must be at least 18 years of age.
Legally authorized to work in the United States.
Must have work authorization that does not now or in the future require sponsorship of a visa.
High school diploma or equivalent.
Ability to read and write the requested languages – highly preferred.
Dedicated personal device for business purposes.
Desktop/Laptop Computers with Windows, MacOS, or ChromeOS, or Tablets (iPadOS or Android), or Smartphones (iOS or Android).
High speed Internet connection with download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms.
Must have access to a quiet space free from background noise or distraction.
Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer and webcam the majority of the workday.
Must use a headset for prolonged periods of time.
Must be able to operate company provided software and systems.
Must have sufficient manual dexterity to type or write.
Able to lift up to 26 lbs.

Nice To Haves

Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
Ability to adapt to any LLS technology enhancements that improve service delivery and meet client demands.

Responsibilities

Handle calls on demand and render the meaning of conversations between German and English speakers.
Break communication barriers in industries such as Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
Process information quickly and concisely, recognizing sensitive cultural differences.
Maintain professionalism and courtesy at all times, using appropriate terminology.
Understand common industry procedures and practices.
Translate verbally, not in writing.
Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
Participate in online, video, and audio training sessions.
Deliver interpretation services via video and expediently type data on a dedicated device.
Render correct concepts and meanings according to interpretation protocol, avoiding omissions or additions.
Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
Maintain a professional demeanor throughout sessions.
Remain calm during sessions, even if speakers are incoherent or upset, especially in emergency situations.
Maintain punctuality and availability during scheduled work hours.
Follow client instructions and protocol to ensure client expectations are met.
Understand protocol and terminology for various industries including Medical, Insurance, Finance, and Law.
Demonstrate commitment to cultural sensitivity and working in a diverse environment.
Provide required company standards of service in dynamic environments with potentially emotional or stressful calls, high call volumes, or extended periods without breaks.