German Interpreter

LanguageLine Solutions

19d•$15 - $19•Remote

About The Position

LanguageLine Solutions is seeking a German Interpreter to work from home. This role involves providing interpretation services via video and phone for clients across various industries, including healthcare, 911, first responders, education, government agencies, and business. The interpreter will be responsible for rendering the meaning of conversations between German and English speakers, breaking down communication barriers, and processing information quickly and accurately while being mindful of cultural differences. The position requires professionalism, courtesy, and the use of appropriate terminology. While this role focuses on verbal interpretation, translators and other skilled linguists are encouraged to apply. The interpreter will work from a home office and must ensure a quiet and secure environment.

Requirements

Fluency in German and English and skilled in the associated cultural dynamics.
Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.
Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times, and remain on calls that involve sensitive subjects.
Must be at least 18 years of age.
Legally authorized to work in the United States.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with LanguageLine Solutions.
High school diploma or equivalent.
Dedicated personal device for business purposes.
Desktop / Laptop Computers with any of the following Operating Systems: Windows, MacOS, or ChromeOS.
Tablets (iPadOS or Android) are acceptable.
Smartphones (iOS or Android) are also acceptable.
Restricted brands: Kaspersky products, Huawei hardware.
High speed Internet connection for work related electronic communication. This internet connection should provide download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms.
Must have access to a quiet space free from background noise or distraction.
Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer and webcam the majority of the workday.
Must use a headset for prolonged periods of time.
Must be able to operate company provided software and systems to perform all aspects of the job.
Must have sufficient manual dexterity to type or write.
Able to lift up to 26 lbs.
May be exposed to moderate noise levels; i.e. computer, audio, telephone.

Nice To Haves

Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands.
Ability to read and write the requested languages – highly preferred.
Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible for consideration.
Based on your location, a post-offer, a pre-employment background check and/or drug screen may be required.

Responsibilities

Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
Participate in online, video and audio training sessions.
Deliver interpretation services via video and expediently type data on a dedicated device.
Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
Maintain a professional demeanor throughout the video and audio interpreting sessions at all times.
Remain calm during video and audio interpreting sessions in the event that one of the primary speakers is incoherent or upset, especially in emergency situations such as 911 calls.
Maintain punctuality and availability during scheduled work hours.
Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.
Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.
Demonstrate commitment to cultural sensitivity and working in a diverse environment.
Provide interpretation services on demand, rendering the meaning of conversations between German and English speakers.
Process information quickly and concisely, recognizing sensitive cultural differences.
Use appropriate terminology and understand common industry procedures and practices.
Handle simple or complex, technical or non-technical subjects via video and audio interpreting sessions.
Translate verbally, not through written translation.