Geospatial Technical Support and Training Specialist - Alberta

Cansel•Calgary, AB

17d

About The Position

This role involves providing comprehensive technical support to customers through various channels, including phone, email, and in-person interactions. Key responsibilities include conducting training sessions and workshops on product usage, best practices, and troubleshooting, as well as developing detailed training materials such as user guides, manuals, and video tutorials. The specialist will assist in resolving technical issues by collaborating closely with engineering and support teams, gather customer feedback to identify common problems, and recommend product improvements. Additionally, the role requires staying updated on new product features and industry best practices, collaborating with sales and customer service teams to ensure a seamless user experience, and maintaining detailed records of all support requests, training sessions, and customer interactions.

Requirements

Proficiency in troubleshooting software and hardware issues.
Experience with the technology that we support (e.g., GNSS receivers, total stations, 3D scanners).
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Teamwork.
Continuous improvement.
Accountability.
Bachelor's degree in surveying or engineering.
3+ years of experience in customer support, training, technical education or surveying roles.
Strong ability to explain technical concepts to non-technical users.
Excellent problem-solving, communication, and presentation skills.
Ability to create effective training materials and documentation.

Nice To Haves

Experience with UAV/Drones.

Responsibilities

Provide technical support to customers via phone, email, and in-person interactions.
Conduct training sessions and workshops on product usage, best practices, and troubleshooting.
Develop training materials, including user guides, manuals, and video tutorials.
Assist in resolving technical issues, working closely with engineering and support teams.
Gather customer feedback to identify common issues and recommend product improvements.
Stay updated on new product features and industry best practices.
Collaborate with sales and customer service teams to ensure a seamless user experience.
Maintain detailed records of support requests, training sessions, and customer interactions.

Benefits

Competitive compensation package.
Uncapped Commission incentives for the sales team.
Flexible extended health and dental benefits program.
Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance.
Access to on-line pharmacy.
Company vehicle program for Sales Reps.
Employee Referral Program.
Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
Free access to our online courses database.
Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.
Preferred rates on some gym memberships.
Preferred rates on personal insurance.
Generous long service reward program.