Genius Boarding Specialist

Global Payments Inc. • Indianapolis, IN

2d

About The Position

The Boarding Specialist is responsible for accurately and efficiently onboarding merchant accounts into the Genius Back Office for both Wholesale, US direct and Dealer Agencies. This role focuses on pulling, reviewing and entering merchant data from various sources to ensure a seamless merchant activation experience.

Requirements

• High School Diploma or Equivalent
• Strong attention to detail and data accuracy.
• Proficient in google sheets, excel and comfortable working across multiple systems
• Strong organizational and communication skills
• Ability to work independently and meet deadlines in a fast paced environment.
• Comfortable navigating multiple systems simultaneously

Responsibilities

• Retrieve and verify merchant data from multiple partner and internal sources.
• Enter, audit and maintain merchants' Genius back office for both Wholesale and US direct accounts.
• Configure Value Added Service (VAS) features such as Virtual Terminal (OLO), Invoicing (INV), Dual Pricing, Surcharging and Registers based on merchant type and sales channel.
• Confirm that merchant details match across systems (MID, DBA and contact information).
• Collaborate with Sales, Dealers and Partner Teams to resolve missing or inconsistent data before account activation.
• Ensure all back office setups meet internal and partner standards prior to handoff to Support or activation teams.
• Track and document progress of each boarding case using the ticketing system (salesforce or freshdesk).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED