Genetic Counselor Assistant, Cancer Center

Stanford Health Care • Oakland, CA

4d • $38 - $43 • Hybrid

About The Position

The Genetic Counselor Assistant (GCA) supports the genetic counselors and other team members in both project work and clinical workflows. He/she contributes to the management of diverse aspects of the service/program, including facilitation of genetic laboratory testing, the coordination of care for patients, optimization of workflows, and working collaboratively with the team to create a patient-centered and administratively effective environment.
The GCA works with the administrative, clinical, and management teams to support operations, project work, and customer service. S/he provides support to all functions of the team. The GCA is a team player who works closely with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize, and facilitate complex transactions in the course of his/her daily activities.

Requirements

• Bachelor’s degree or ongoing course work in biological/health science, preferably with focus on genetics from an accredited college or university.
• Strong computer skills and experience with Microsoft Office software, including Word, Excel, and PowerPoint.
• Excellent organizational, interpersonal, and communication (both verbal and written) skills.
• Experience in Genetics and able to demonstrate knowledge of genetic terminology and concepts.
• Ability to maintain confidentiality of sensitive information, e.g. protected health information (PHI).
• Moderate to advanced computer skills required.
• Demonstrated strong interpersonal skills, including communicating clearly and sensitively with patients, families, referring clinicians, and research colleagues.
• Ability to analyze information and situations, prioritize tasks, develop solutions and make recommendations.
• Ability to use good judgment and work independently, and in a team setting.
• Ability to adapt to an ever-changing, fast-paced environment.
• Ability to solve problems and identify solutions.
• Strong organizational skills.
• Ability to speak and write effectively at a level appropriate for the job demonstrating culturally competent and age-specific communication.
• Ability to apply C-I-CARE philosophies and demonstrate customer service skills in interactions with all patients, families, and staff, including during high volume times and stressful interactions.

Nice To Haves

• Experience as a research coordinator or assistant.
• Experience with EPIC electronic medical record application.
• Experience in customer service.
• Experience working with customers or the public on the phone.

Responsibilities

• Working collaboratively with the team to create a patient-centered and administratively effective environment.
• Coordinate and communicate with clinical teams, patients and relatives. For example, as needed, assist in appointment coordination, referrals and/or scheduling, call patients for intakes and pedigrees ahead of clinic visit, assist with obtaining or scanning medical records, monitor and respond to patient phone line/emails or similar.
• Assist genetic counselors in drafting and/or dissemination of post-counseling documentation to patients and clinicians, such as patient family letters or letters of medical necessity.
• Assist with collection and management of family history information; input pedigrees into Progeny.
• Maintain clinical databases.
• Manage clinic/genetic testing supplies including genetic testing kits, requisitions forms, other clinical forms.
• Serve as a liaison with genetic testing laboratories regarding genetic test orders, results, authorizations, records, sample shipping; fill out requisitions
• Assist in the collection of variant information data, coverage metrics or other relevant data to support genetic test interpretation and/or report writing.
• Organization of peer-to-peer reviews to appeal insurance denials.
• Assist with optimization of clinic and operational workflows and metric tracking.
• Participate in project activities and process improvement efforts, participate in relevant team meetings, organize project meetings and agendas.
• Assist with accessioning or coordinating patient samples in the laboratory.
• Genetic/genomic literature searches.

Benefits

• Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
• You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level