Generator Technician

National Power, LLC•Raleigh, NC

2d•Remote

About The Position

National Power is accepting applications for a Generator Service Technician in its Hertford, North Carolina market. Reporting to the CISV Service Manager, the technician maintains and repairs generator sets and other electrical equipment, including generators and parallel systems ranging from 5 to 5,000 kW. The work includes generator and automatic transfer switch troubleshooting and repair, preventive maintenance, warranty work, and startup and commissioning of new generator systems. The technician also performs engine repairs, load-bank testing, and assists other technicians with complex or larger jobs. This is a remote position, with the employee working from home. The technician travels long distances to job sites and may stay overnight in hotels one to three nights per week or more; the company covers hotel costs and provides a meal allowance under company guidelines. The employee is responsible for maintaining the assigned vehicle and parts inventory and securing company property. Work may take place in varied weather and near moving mechanical parts. Training is provided, and travel to training courses, including in Milwaukee, Wisconsin, may be required. The role requires customer service, accurate job reporting and time accounting, problem-solving, and attention to quality and safety. Candidates must pass a criminal background check, pre-employment drug screen, and Department of Transportation physical examination. Compensation depends on experience and current certifications; overtime is paid at 1.5 times the base rate, and pay also reflects productivity and overall performance.

Requirements

High school diploma required.
Three to five years of experience troubleshooting generators and performing preventive maintenance.
Excellent communication skills, including the ability to provide verbal and written reports.
Ability to account for time spent on jobs and travel.
Excellent driving record and valid driver’s license; the role requires long-distance driving.
Good computer skills and comfort using Microsoft software, including Internet Explorer, Word, and Excel, and Adobe PDF tools.
Ability to pass a Department of Transportation physical examination.
Ability to pass a criminal background check and pre-employment drug screen.

Nice To Haves

Associate degree in an electrical- or mechanical-related field.
Current Generac Power Systems certification.
Experience as a US Air Force Electrical Power Production Specialist, US Navy Electrician’s Mate, or generator and/or UPS field service technician.

Responsibilities

Perform maintenance and repairs on generators and parallel systems ranging from 5 to 5,000 kW.
Troubleshoot and repair automatic transfer switches, including bypass-isolation and closed-transition types.
Perform preventive maintenance, including oil and filter service; troubleshoot AC and DC circuits; and remove and replace components as needed.
Perform warranty work according to manufacturer guidelines and start up and commission new generators and generator systems.
Troubleshoot and repair diesel or gaseous engines, including ignition components, injection systems, and valve adjustments.
Perform generator load-bank testing to verify operating condition and applicable code compliance.
Assist other technicians with large multi-person jobs and complicated troubleshooting.
Provide verbal and written reports on job status, repair recommendations, and required equipment or supplies; account for time spent on jobs and travel.
Travel to job sites, potentially over long distances, and stay overnight as required.
Work from home and maintain the assigned vehicle, required parts inventory, and security of company property.
Respond to customer needs and service requests, seek customer feedback, and meet commitments.
Attend required training courses.
Maintain accuracy, quality, and safety and apply feedback to improve performance.

Benefits

Three weeks of paid vacation after 90 days; first-year vacation is prorated based on start date.
Up to nine paid company holidays.
Paid sick time.
Company-paid life insurance ($75,000).
Company-paid short-term and long-term disability insurance.
Medical insurance with four plan options, including one plan fully covered by the company.
Dental insurance.
Vision insurance.
401(k) retirement savings plan with company matching.
Health Savings Account (HSA).
Flexible Spending Accounts (FSA).
Hotel costs and a meal allowance for required overnight travel, under company guidelines.
Overtime paid at 1.5 times base pay.