Generator Technician, Service Operations
About The Position
The Generator Technician, Service Operations provides technical expertise as part of a team for the repair and maintenance of natural gas-powered generators and other supporting equipment. Generator Technician, Service Operations develops, refines, and optimizes maintenance programs to reduce generator fleet costs and maximize its reliability. Our Generator Technician, Service Operations develop and document maintenance procedures to maintain the Mesa standard across field offices. This allows Mesa to provide a uniform and superior customer service experience. Further, the Generator Technician, Service Operations collaborates with our engineering and manufacturing teams on product improvements, new product development for Mesa to maintain our unmatched industry leadership in natural gas power generation.
Requirements
- High School or GED
- 1 year of experience operating 3/4 – 1-ton service trucks.
- 1 year of trailer pulling experience.
- Must possess and maintain a valid driver's license and a driving record satisfactory to the company and its insurers.
- Must be able to pass and complete the Mesa Generator Technician course within 6 months of employment.
- Understanding and familiarity of basic hand tools.
- Understanding of standard and metric systems.
- Must be able to fluently speak, write, and read in English.
Nice To Haves
- Vocational / Technical degree with an engine or mechanical focus.
- 4 Year / Bachelors Degree in a related field from an accredited university.
- 2 years of related experience.
- Honorably discharged service veterans are preferred.
- Understanding of electricity and associated hazards, preferred.
- Proficient with engine troubleshooting tools including Engine Control Modules and gaseous fuel systems, preferred.
- Mesa unit maintenance procedures and standards.
- Basic mechanical and electrical repair methods.
- Safety protocols and company policies.
- Recordkeeping and documentation practices.
- Troubleshooting techniques and diagnostic tools.
- Customer service principles.
- Use of digital tools for communication and documentation.
- Performing routine and complex maintenance and repairs.
- Accurately documenting service and parts usage.
- Identifying, diagnosing, and resolving mechanical issues.
- Providing professional, customer-focused service.
- Using service checklists to ensure unit readiness.
- Maintaining organized and safe work environments.
- Communicating clearly via phone and computer.
- Working effectively as part of a team.
- Follow company standards and service procedures consistently.
- Maintain a professional appearance and demeanor.
- Learn and apply technical information specific to Mesa units.
- Manage time efficiently and prioritize tasks.
- Adapt to changing service needs or priorities.
- Contribute positively to team morale and workplace culture.
- Work independently while supporting team goals.
Responsibilities
- Performs maintenance services on Mesa units in accordance with the Mesa standard.
- Maintains units records by thoroughly recoding service/repair tasks and parts used.
- Troubleshoot problems and resolve in a timely manner.
- Provides superior customer service.
- Verifies and ensures Mesa units serviceability by following service checklists.
- Updates professional knowledge through constant study of Mesa units.
- Maintains the Mesa standard in all aspects of job responsibilities.
- Performs all duties in a safe and effective manner according to the company's policies and procedures.
- Maintain clean and organized work environments at all times.
- Transmits information and documents with computer and phone.
- Maintains professional personal appearance.
- Helps provide a positive team spirit daily.
- All other duties assigned.
Benefits
- Competitive base pay
- 401(k) plan
- Generous paid time off — including vacation, holidays, parental leave, and bereavement
- 100% employer-paid Health, Dental, and Vision insurance for employees and their dependents
- Employee Assistance Program
- Life Insurance
- Short- and Long-Term Disability coverage
- Critical Illness and Accident insurance
- Annual Evaluations with the opportunity for a pay increase based on performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
