Generator Technician B

SUDDEN SERVICE INC•Houston, TX

7d•Onsite

About The Position

Taylor Sudden Service provides genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works. The company supports customers through parts and service centers, dealer support organizations, and factory-trained technicians, and regularly offers training schools for service technicians. Sudden Service, Inc. is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, Mississippi, since 1927. The Generator Technician B plans and performs generator service and repair work, typically at customer premises. The role includes diagnosing equipment problems, repairing or replacing components, performing preventive maintenance, conducting load bank and automatic transfer switch tests, and documenting work and inspections. The technician coordinates work and travel with the Service Manager and helps maintain customer relationships and the company’s professional image. Experienced technicians may troubleshoot recurring or unusual problems, train newer technicians, or supervise teams on larger jobs.

Requirements

High school graduate or GED.
Experience with diesel and/or gas engines, including servicing and repairing them.
Some electrical experience and general knowledge of wiring, including reading diagrams and installing and repairing electrical components and circuits.
Technical problem-solving and troubleshooting skills.
Know how to use a multimeter.
Own tools.
Good computer skills.
Ability to work well with others and good people skills.
Professional attitude and ability to work with customers one-on-one.
Valid driver’s license and a good driving record sufficient to be insurable by the corporate insurance carrier.
Ability to obtain at least a Class D driver’s license.
Ability to stoop, bend, climb, and lift up to 50 pounds.
Ability to stay overnight at out-of-town locations when required.
Availability for a 24/7 on-call rotation at times.

Nice To Haves

AC and DC experience with power generation.

Responsibilities

Consult with the Service Manager to plan work and travel schedules, prioritizing customer needs and considering machine location and parts availability.
Diagnose malfunctions; repair or replace worn or defective parts; install assemblies; and adjust devices and controls to restore and maintain machine operation.
Provide tools and parts and arrange facilities for repair work, usually at customer premises.
Inspect, operate, and test machines upon delivery, at specified inspection intervals, and after repairs to verify proper functioning.
Report customer, machine, malfunction, time, mileage, and other service details to the Service Manager for account charging and billing.
Perform preventive maintenance on generator sets, including changing engine fluids and filters and inspecting AC and DC systems, belts, hoses, exhaust systems, and other components.
Perform load bank testing and test automatic transfer switches.
Complete the paperwork and checklists required for each inspection, as well as work orders and job-related paperwork such as JSAs, inspection reports, and credit-card receipts, in a timely manner.
Develop technical skills through company-sponsored vocational schools, annual departmental training meetings, and technical literature.
Maintain a neat personal appearance and keep the service truck clean, polished, and orderly to promote the company’s image.
As an experienced technician, troubleshoot recurring or unusual problems in coordination with Engineering, Manufacturing, and other service personnel.
As an experienced technician, train new servicemen or supervise a team assembling or servicing large units or working on large repair jobs.
Perform other duties as assigned.