Generalist, Human Resources – Operations (HRBP)

Universal Orlando•Orlando, FL

1d•Onsite

About The Position

Provides HR counsel and support to Supervisors/Managers and hourly Team Members, with a strong emphasis on maintaining positive employee relations. Supports Talent & Culture activities related to reporting, communication, analysis, placement, and training for assigned client groups. Serves as a liaison with Talent Acquisition, Talent Development, Organizational Development, Payroll, Benefits, Team Member Services, Compensation, and Open Door to manage and resolve issues and coordinate processes. Represents Talent & Culture to Team Members in operational areas. This is an on-site opportunity. An experienced HR professional with employee relations and investigations experience in a high-volume operational setting is highly desired. The role also supports annual HR processes and special projects, advises front-line hourly Team Members on benefits, payroll, policy interpretations, and EAP issues, and provides guidance on internal transfers and career paths. The position requires consistent attendance and participation in Environmental, Health & Safety responsibilities. Other duties may be assigned.

Requirements

Strong verbal and written communication skills.
Solid organizational skills and ability to handle multiple priorities.
Ability to flex and adapt in a fast-paced, constantly changing environment.
Demonstrated ability to deliver high-quality HR services.
Ability to objectively coach Supervisors/Managers and Team Members through difficult and emotional issues.
Ability to research and analyze various types of data and information.
Independent, self-starting work style requiring minimal day-to-day task supervision.
Professional, confident demeanor.
Base knowledge of company policies and practices.
Thorough knowledge of Microsoft Excel, Word, and PowerPoint.
Bachelor’s degree in Human Resources, Industrial Relations, Business Management, or a related field.
Working knowledge of employee relations, staffing, and payroll.
Consistent attendance is a job requirement.

Nice To Haves

Two or more years of Human Resources experience in a large-scale, fast-paced HR environment, or an equivalent combination of education and experience.
Experience with an HRIS such as SAP.
Employee relations and investigations experience in a high-volume operational setting.

Responsibilities

Consult with managers and supervisors regarding Team Member discipline and performance issues.
Investigate workplace situations, including claims of harassment, discrimination, and policy violations.
Support decision-making related to terminations and other forms of discipline.
Ensure corrective coaching and counseling are handled fairly and consistently.
Support Team Members by communicating with guests and Team Members in the parks, visiting break rooms and Lead offices, promoting positive relations, and identifying potential issues.
Support reviews of Performance Reviews, Team Member Counseling, and Performance Plans.
Ensure written communications to Team Members are legal, fair, consistent, aligned with Universal Orlando’s values, and compliant with the progressive discipline policy.
Provide input and drive dialogue regarding Team Member Reasonable Accommodation requests and decisions.
Manage and monitor annual HR processes and special project initiatives, following up as needed. Examples include the Wardrobe Home Care program, Open Door Plus Appeals, EIL, Town Hall events, TSAT meetings, HR Roundtable presentations, Peer Review preparation, Position Management reviews, work authorization expiration notifications, No Pay Report follow-up, Average Hours reports, job descriptions, talent review, staffing assistance for job fairs, and XTRAS initiatives.
Attend special project, operational, and HR staff meetings.
Advise and consult with front-line hourly Team Members regarding benefits, payroll questions, policy interpretations, and EAP issues.
Provide direction on internal transfers and career paths, including onboarding plans, Intern programs, seasonal supervisor offers, and related follow-up paperwork.
Understand and participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and Team Member involvement activities.
Perform other duties as assigned.