General Supply Specialist (Resolution Specialist)

Defense Logistics Agency•Houston, TX

12d

About The Position

The General Supply Specialist (Resolution Specialist) serves as the primary point of contact for monitoring inventory records and related actions at assigned locations. The position resolves product quality, transportation, and supply discrepancies, including complex discrepant returns related to a specific Customer Order or Contract Number. It ensures timely handling of customer credits and debits or material replacement. The specialist processes assigned workflow items, investigates and resolves applicable transaction failures, generates and reviews applicable reports and metrics, and monitors inventory in accountable and/or non-accountable storage facilities. The position requires one year of specialized experience directly related to the work, including inventory reconciliation and analysis of operating procedures for compliance with applicable regulations and directives. At the GS-11 level, the experience must be equivalent to GS-09-level experience. A qualifying doctoral degree, three years of progressively higher-level graduate education leading to a doctoral degree, or a related LL.M. may substitute for specialized experience. The job requires U.S. citizenship and a favorable suitability or fitness determination. Security requirements are NCS with Secret Access, and financial disclosure is required. The position is non-exempt under the Fair Labor Standards Act and has a flexible schedule.

Requirements

Must be a U.S. citizen.
One year of specialized experience directly related to the position; for GS-11, experience must be equivalent to the GS-09 level or equivalent under other pay systems.
Specialized experience includes performing inventory reconciliation activities such as resolving discrepancies and comparing inventory.
Specialized experience includes analyzing operating procedures to ensure practices comply with applicable regulations and directives.
Applicants must meet applicable eligibility requirements, including time-in-grade for General Schedule positions, time-after-competitive appointment, minimum qualifications, and other regulatory requirements by the announcement closing date.
Must receive a favorable suitability or fitness determination where reciprocity cannot be applied.
Must meet the NCS with Secret Access security requirement.
Financial disclosure is required.
Males born after December 31, 1959, must be registered or exempt from Selective Service.
Must provide a transcript or other supporting documentation if using education to qualify; foreign education used to meet qualifications must be evaluated and shown equivalent to accredited U.S. education.
Applicants tentatively selected for testing-designated positions must complete required drug testing; employees in such positions are subject to random drug testing.
Selectees must have a REAL ID or other acceptable identification documents to access certain federal facilities.

Responsibilities

Monitor inventory records and related actions at assigned locations as the primary point of contact.
Resolve product quality, transportation, and supply discrepancies.
Resolve complex discrepant returns related to a specific Customer Order or Contract Number.
Ensure timely handling of customer credits and debits or material replacement.
Process assigned workflow items.
Investigate and resolve applicable transaction failures.
Generate and review applicable reports and metrics.
Monitor inventory in accountable and/or non-accountable storage facilities.
Perform inventory reconciliation activities, including resolving discrepancies and comparing inventory.
Analyze operating procedures to ensure practices comply with applicable regulations and directives.