General Site Manager - Denver

FeverUp•Denver, CO

8d•Onsite

About The Position

Fever is seeking a General Site Manager (GSM) to lead a VR experience venue in Denver, CA. The GSM plays a key leadership role in overseeing the day-to-day operations of the venue, ensuring exceptional guest experiences, staff performance, and smooth operational flow. This role is hands-on and requires the GSM to take full ownership of the site, from leading the team to handling guest issues, maintaining the venue’s operations, and driving business results. The right candidate is a proactive leader who thrives in a fast-paced environment, is resourceful in problem-solving, and consistently sets the standard for service, professionalism, and operational excellence. The GSM will also be integral in growing the venue’s visibility in the community, fostering strong relationships, and driving attendance.

Requirements

5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry.
An understanding of budgeting and controlling expenses and retail operations
Leadership and management skills and ability to communicate effectively in oral and written communication
Excellent planning and organizational skills; ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
Friendly, energetic, and enthusiastic personality
Comfortable with technology and basic troubleshooting
Ability to problem-solve and think quickly on your feet.
Ability to stand for extended periods of time; moderate level of physical ability is required
Reliable transportation and ability to arrive on time for scheduled shifts
Flexible schedule (evenings, weekends, and holidays may be required).
Proficiency in Google Suite
Strong commitment to equity, diversity, inclusion and accessibility; with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status

Nice To Haves

Comfortable using basic tools (hammer, drill, etc).
Experience maintaining mechanical and technical equipment or be comfortable learning how to manage VR technology and production programs.
Past role(s) working in production and/or events - working or managing a pop-up event, amusement attraction, theme park, or exhibition - is a plus!

Responsibilities

Lead the day-to-day operations of the venue, ensuring smooth delivery of all experiences, high-quality guest service, and minimal disruptions
Step in and be an active participant on-site, taking on tech or front of house staff roles during your shift on-site.
Manage, schedule, and develop on-site staff, ensuring they’re trained, engaged, and prepared for their shifts
Maintain operational efficiency by troubleshooting issues, ensuring equipment and show elements are in top condition
Oversee facility upkeep, ensuring cleanliness, safety, and readiness for guests at all times
Lead shifts and demonstrate excellent service standards to the team, acting as a role model for both staff and guests
Foster a positive and accountable team culture with clear feedback and coaching
Act as the first point of escalation for guest concerns, resolving issues quickly and empathetically
Ensure a welcoming environment for all guests by anticipating their needs and providing exceptional customer service
Model excellent service and maintain strong relationships with community partners, suppliers, and corporate stakeholders
Maintain up-to-date knowledge of event schedules, promotions, and ticketing updates to anticipate guest needs and optimize the experience
Drive local attendance and brand visibility through community engagement, partnerships, and special events
Strengthen the brand's presence in the city through outreach initiatives, cultivating lasting relationships with local businesses and partners
Ensure high levels of customer satisfaction by monitoring guest feedback and implementing improvements when necessary
Oversee all B2B and B2C group bookings, ensuring that clients' expectations are met and exceeded
Assist in managing the venue’s budget, including payroll auditing and cost control measures to ensure financial health
Handle retail sales and inventory management, ensuring stock levels are maintained and products are available to guests
Complete daily show reports, incident reports, and assist with any administrative duties as needed
Track KPIs such as labor efficiency, revenue per visitor, and overall profitability, identifying areas for improvement
Propose and foster ideas during strategy meetings to optimize operations, enhance the guest experience, and improve venue performance
Regularly report on venue performance, including financial reports, staffing updates, and operational issues
Lead brainstorming and strategy sessions to drive growth and increase operational efficiency
Ensure compliance with all regulatory requirements, including safety protocols and local laws