General Services Coordinator (Opus Select)

Westminster-Canterbury on Chesapeake Bay•Virginia Beach, VA

7d•Onsite

About The Position

The General Services Coordinator is responsible for overseeing all maintenance operations for Opus Select, a 170-unit senior living apartment community. This position ensures the property is safe, well-maintained, compliant with all applicable regulations, and provides a comfortable living environment for residents. The General Services Coordinator is a working manager that supervises maintenance staff, coordinates vendors and contractors, manages preventive maintenance programs, and responds to resident service requests in a timely and professional manner. The role requires modeling and holding others accountable for core values of respect, passion, and professionalism.

Requirements

High school diploma or GED.
Minimum 5 years of multifamily property maintenance experience.
Minimum 2 years of supervisory or management experience.
Strong knowledge of HVAC, plumbing, electrical, carpentry, and general building maintenance.
Demonstrated ability to read and interpret technical manuals, blueprints, and maintenance reports.
Valid driver’s license and reliable transportation.

Nice To Haves

Certified Apartment Maintenance Technician (CAMT) designation.
Experience working in a senior living community.
Knowledge of Virginia building codes and safety regulations.

Responsibilities

Oversee the daily maintenance, repair, and operation of residential units, common areas, grounds, and building systems.
Ensure HVAC, plumbing, electrical, mechanical, fire/life safety, and other building systems operate safely and efficiently.
Develop and manage preventive maintenance programs and conduct routine property inspections to identify maintenance needs and safety concerns.
Coordinate apartment turnovers and ensure vacant units are prepared for occupancy.
Maintain the overall appearance, cleanliness, and curb appeal of the community.
Track maintenance activities, key performance indicators (KPIs), and departmental records.
Manage building improvement projects, ensuring work is completed on schedule while providing clear, proactive communication to residents and leadership.
Participate in resident meetings, including Town Halls and the Resident Advisory Council, providing appropriate operational updates.
Supervise, schedule, train, coach, and evaluate maintenance team members.
Assign, prioritize, and monitor work orders to ensure timely, high-quality completion.
Foster a customer service-focused culture centered on professionalism, teamwork, and accountability.
Provide hands-on maintenance support during staffing shortages, vacations, or emergencies to ensure uninterrupted operations.
Oversee work order prioritization, parts inventory, and resident communication with maintenance staff.
Respond promptly and professionally to resident maintenance requests.
Communicate repair timelines, service expectations, and project updates.
Resolve maintenance-related concerns and escalate issues when appropriate to ensure resident satisfaction.
Ensure compliance with OSHA, Fair Housing, local building codes, company policies, and other applicable regulations.
Conduct routine safety inspections and promptly address identified hazards.
Oversee fire alarm, sprinkler, emergency lighting, and other life-safety systems.
Maintain documentation required for inspections, audits, and regulatory compliance.
Support emergency preparedness efforts and participate in after-hours emergency response as needed.
Develop and manage the maintenance operating budget and monitor expenses.
Identify cost-saving opportunities while maintaining quality standards.
Manage inventory of maintenance supplies, tools, and equipment.
Obtain competitive bids, oversee contractors, and ensure vendor compliance with licensing, insurance, safety, and contractual requirements.
Manage capital improvement (CapEx) purchases within approved budgets and maintain supporting documentation.
Process departmental invoices through the Concur system and provide explanations for budget variances.
Maintain regular, dependable attendance and provide consistent property coverage.
Ensure timely completion of work orders and preventive maintenance.
Maintain high resident satisfaction and a safe, attractive community.
Minimize downtime of building systems through proactive maintenance and effective planning.
Perform other duties as assigned.