General Service Technician
About The Position
The General Service Technician (GST) is an entry-level role responsible for professionally servicing guests’ vehicles and delivering quality work and an exceptional guest experience. Team members receive training and certification in the services offered. The position involves vehicle inspections and routine maintenance, documenting work, maintaining a clean service center, and following vehicle-care and safety policies. It also requires extended periods of standing and other manual tasks, including lifting, bending, and squatting, and availability for a flexible schedule that may include weekends and some holidays.
Requirements
- At least 3 months of customer-facing experience, such as retail, food service, or hospitality.
- Must be at least 18 years old and legally authorized to work in the U.S. without company sponsorship, now or in the future.
- Ability to read and interpret safety rules, operating instructions, and procedure manuals.
- Effective communication skills for interacting with guests and teammates.
- Strong work ethic and positive attitude; independently motivated, dependable, and a team player.
- Responsibility, attention to detail, and ability to follow procedures, identify problems, and make sound decisions.
- Ability to stand for extended periods on hard surfaces, lift up to 50 pounds, and perform manual tasks including bending and squatting.
- Willingness to work in varying temperatures, loud environments, and around exhaust fumes.
- Availability to work a flexible schedule, including weekends and some holidays.
- Commitment to following safety protocols and company policies.
Nice To Haves
- Previous experience is preferred but not required.
Responsibilities
- Promote teamwork to provide timely and accurate guest care during operating hours.
- Provide excellent guest service, including clear communication and feedback about guests’ vehicles.
- Keep the service center clean and presentable.
- Provide guidance and mentoring to junior and mid-level automotive technicians.
- Check oil levels and communicate them to teammates.
- Ensure tires are properly inflated.
- Inspect and refill fluid levels as necessary.
- Complete vehicle inspections.
- Install a new oil drain plug and oil filter.
- Clean and lubricate fittings as needed.
- Document all work performed on the repair order.
- Immediately report safety issues to management.
- Follow company policies regarding vehicle care and operation.
- Perform extended manual tasks, including lifting tires and wheels, standing, bending, and squatting.
- Perform other duties as assigned.
Benefits
- 401(k) plan with company match
- Biweekly bonus incentives upon certification
- Career advancement opportunities
- DailyPay
- Tools provided at no cost to employees
- Employee discount
- Employee referral bonuses
- Fleet referral bonuses
- Medical, dental, and vision insurance
- PerkSpot employee discount platform
- PTO after 180 days
- Spot bonuses through the internal rewards program
- Uniforms paid for and laundered
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
