General Service Manager & Operations
About The Position
We are looking for an experienced General Service Manager to lead our service and warehouse operations. The ideal candidate will have excellent communication and customer relationship skills, strong service coordination capabilities, and a proven track record of team management. Every day brings new opportunities in our busy backyard leisure service center! You will be responsible for a variety of tasks, including overseeing field service technicians, managing warehouse logistics, coordinating early morning crew loading, and ensuring smooth service documentation for hot tubs and swim spas. As a growing, progressive, locally owned and operated business, Recreation Unlimited offers a great work-life balance, great health benefits, and a competitive salary. We also have perks like free snacks and drinks, gym benefits, and exclusive product discounts.
Requirements
- High school diploma or GED required
- Valid state-issued driver’s license and a clean driving record are required.
- Successful completion of a background screening.
- At least two years of experience as a service manager or supervisor, preferably within the pool and spa, logistics, or mechanical service industries.
- Previous experience overseeing warehouse inventory and managing the morning dispatch/loading of field-based crews is required.
Nice To Haves
- Bachelor’s degree preferred.
- Deep understanding of pool and hot tub equipment (pumps, filtration systems, heaters, automation), water chemistry, and spa electronics is highly preferred.
- Certified Pool Operator (CPO) or APSP/PHTA certification is a major plus.
Responsibilities
- Manage and inspire a team of pool and spa service professionals to ensure high employee morale, exceptional customer satisfaction, and department profitability.
- Oversee the warehouse operations and coordinate the loading of service vehicles each morning to ensure crews have the correct equipment, parts, and chemicals to start their day efficiently.
- Oversee the day-to-day operations of the service department, ensuring maintenance, water chemistry diagnostics, and equipment repairs are completed efficiently and correctly.
- Maintain warehouse organization, manage inventory levels of parts and chemicals, and track incoming and outgoing equipment shipments.
- Train and mentor service advisors, warehouse staff, and field technicians on industry best practices, safety standards, sales techniques, and customer service excellence.
- Help with directing the scheduling and dispatching of field technicians for optimal route efficiency.
- Manage the flow of service department paperwork, including equipment warranties, water analysis reports, and service invoices.
Benefits
- Company parties
- Dental insurance
- Employee discounts
- Free food & snacks
- Free uniforms
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
- Full QSEHRA Health Benefits - Dental/Vision/Health ($512 towards a plan of your choosing per month)
- Generous Paid Time off Accrual (80 hours first year), then goes up from there
- 5 Paid Sick Days given each year (to care for yourself or loved one)
- Paid Holidays
- Gym membership reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
