Automotive General Sales Manager

Hyundai of North Charleston•North Charleston, SC

3d•Onsite

About The Position

Krause Auto Group is seeking an experienced, results-driven General Sales Manager (GSM) to lead variable operations and drive sales performance across our dealership team. If you are passionate about leadership, developing high-performing sales teams, and creating an exceptional customer experience, this is an outstanding opportunity to grow your career with one of the most respected automotive groups in the Southeast. For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number—we support individual development, encourage advancement opportunities, and celebrate success stories across every department. With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.

Requirements

Minimum of 2 years of GSM experience overseeing variable operations within a successful dealership
Proven track record of building, developing, and leading high-performing sales teams
Strong history of achieving above-average CSI scores, gross profits, and dealership performance metrics
Experience driving showroom traffic, internet sales growth, and marketing initiatives
Strong understanding of CRM systems, lead management, SEO/SEM, and digital retail strategies
Leadership experience overseeing BDC operations and sales process accountability
Knowledge of used vehicle purchasing, merchandising, and inventory management
Excellent communication, coaching, and leadership skills
High-energy, results-driven, and customer-focused mindset
Valid driver’s license with a clean driving record
Ability to work flexible schedules, including evenings and weekends

Responsibilities

Oversee all aspects of variable operations while driving profitability, team development, customer satisfaction, and overall dealership performance.
Lead, coach, and motivate sales teams to achieve performance goals and maximize profitability.
Train sales staff on closing techniques, customer experience, and best sales practices through active leadership and mentorship.
Conduct daily and weekly sales meetings and performance coaching sessions.
Mentor both new and experienced sales professionals to improve productivity and results.
Hire, develop, and monitor performance of New & Used Car Sales teams, Internet Sales, Finance Managers, and Service Drive Sales teams.
Oversee all showroom activities and ensure a high level of product knowledge throughout the team.
Maintain strong Customer Satisfaction Index (CSI) scores and identify opportunities for continuous improvement.
Ensure proper follow-up procedures are executed through effective CRM processes and accountability.
Establish and monitor vehicle delivery procedures to ensure exceptional customer experiences.
Guarantee each delivery includes a proper service department introduction and first service appointment scheduling.
Achieve monthly and annual dealership sales, gross profit, and expense objectives.
Partner with dealership leadership to drive showroom traffic, internet lead conversion, and overall sales growth.
Monitor and improve sales processes, lead management, and department performance metrics.
Support used vehicle operations including inventory acquisition, merchandising, and marketing strategies.
Assist in improving F&I profitability through leadership, training, and process development.