General Production Manager

Improveit Home Remodeling•Charlotte, NC

2d•Onsite

About The Position

A well-established, highly successful and rapidly growing Midwest-based home remodeling leader seeks a dynamic, results-driven, Installation Management professional who excels in driving excellence in branch installation operations, logistics/fleet management, process improvement, and industry-leading customer service. The ideal candidate is a leader, critical thinker, and creative problem solver with experience managing all aspects of an Installation facility. This is a person with the experience and understanding of installation management and managing the logistics of a warehouse, but also with the business acumen and analytical ability to drive results for the entire branch. The General Production Branch Manager will work closely with the Regional Production Manager on the Branch's overall operation excellence, facilitating our processes and contributing to ongoing improvement and growth for all employees working within the branch. If you are a skilled and experienced Installation Management leader with the knowledge, experience, and individual drive to make our vision a reality, let's connect.

Requirements

Associate or bachelor’s degree in construction, business management, or related field.
Minimum 5 years of Residential Construction, Production, or Installation Management experience
Proven leader with excellent written and verbal communication skills.
Strong computer skills, including Microsoft Windows and Office (Outlook, Excel, Word), Inventory Management Systems, and Customer Relationship Management systems (CRMs)
Analytical and keen problem-solving skills
Ability to interact with Executive Management
Highly organized and results-driven

Responsibilities

Manage all production-focused and operational functions for the assigned region.
Manage region field operations and staff to ensure efficiencies and optimization.
Manager Installer Partners at 125% of capacity
Lead and support continuous process improvement initiatives to drive growth, hit revenue and COGS goals, and protect and advance our Company reputation.
Manage and review labor submissions from Installation Partners
Collaborate with our Installation Partners for performance objectives to own and execute the installation revenue expectations and ensure targets are achieved.
Ensure and own the 5-Star Customer Experience and drive the team to exceed regional targets for customer satisfaction metrics.
Resolve all escalated customer complaints and collections.
Partner with our Project Managers to ensure alignment and smooth transition to ordering.
Partner with Sales Managers to resolve customer issues and deliver on customer experience.
Effectively collaborate and manage our Installation Managers, Installation Administrators, Warehouse Managers, and Service Technicians to ensure consistency in employee and customer experience.
Continuously challenge and mentor your team.
Seek to identify and develop the next leader to support the growth of our team and our business.
Track and manage materials delivery to ensure job calendar execution and timeliness.
Perform field visits with our Installation Partners.